Chapter 9.2.2. View Service Request
Page 185
Chapter 9. Service Requests 185 Within the self- service request are several additional fields including asset, location, priority, and classification. See Figure 9- 8. Figure 9- 8 Service Request Classification 9.2.2 View Service Request To access the View Service Requests application, select Go To . Self Service . Service Requests . View Service Requests. Within the View Service Requests application users may filter and view their own service requests. Also, a user may update the communication log for a service request as shown in Figure 9- 9 on page 186. Note: Service desk agents can use classification to compare and verify whether other similar service requests have been created.
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