Chapter 9.1.4. Ticket Templates
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182 Certification Study Guide Series: IBM Maximo Asset Management V7.1 When creating a person group, the user or administrator selects people and then orders their assignment sequence. The first person in the person group is selected as the group default as seen in Figure 9- 3. Figure 9- 3 Person group default assignment Person groups may be used for assignment on work orders, service requests or tickets, and also roles for use within workflow. Figure 9- 4 shows the configuration of a person group in a new role. Figure 9- 4 Role configuration with a person group 9.1.4 Ticket Templates The Ticket Templates application allows you to create and manage predefined templates for common high- volume service requests, ...
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