Chapter 9.1.1. Out-of-the-box functionality
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180 Certification Study Guide Series: IBM Maximo Asset Management V7.1 9.1 Service Requests application A service request is used for reporting an issue, requesting information, or a change to a service. The Service Requests application allows a service desk agent to manage service requests from internal or external users as well as enter new service requests. 9.1.1 Out- of- the- box functionality The Service Requests module and its related modules such as self- service have been enabled with standard functionality that is already configured ( referred to as out- of- the- box). For example when a service desk agent selects an owner or owner group, the status for the service request automatically ...
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