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CCVP TUC Quick Reference Sheets by David McDaniel

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Chapter 5. Application Integration and Media Resources Issues

Common Cisco Unity Integration Issues

Voice mail is a very important tool used by businesses today. Issues you might run into on Unity integrated with Cisco Unified CallManager include Message Waiting Indicators (MWI) not working, call transfer issues, or auto-attendant malfunctions.

Message Waiting Indicators

Common Issues

Two events cause MWIs to toggle on or off. When a message is left for a subscriber, the MWI is triggered to turn on. After a subscriber is finished listening to the new messages, Unity deactivates the MWI. If there are new messages in the subscriber’s inbox, the MWI should be activated; if there are no new messages it should be deactivated. It is important to note ...

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