About the Technical Reviewers
Jeremy D. Cioara, CCIE, MCSE 4/2000, CNE 4/5, is a trainer at KnowledgeNet, a Cisco Learning Partner providing career Cisco certification training. In addition to training in all major certification programs (Cisco, Microsoft, and Novell) for more than seven years, he has authored many books, including Cisco IP Telephony (CIPT) 3.3 Curriculum and Cisco IP Telephony Troubleshooting (IPTT) 3.3 Curriculum, and he attained the three Cisco IP Telephony Specialist certifications. Outside of training, Jeremy has consulted for companies such as Qwest, MicroAge, Terminal Processing Systems, and IKON.
Paul Giralt, CCIE R&S, CCIE Voice No. 4793, is an escalation engineer at the Cisco Systems Technical Assistance Center in Research ...
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