Section 17. Troubleshooting Media Resources
Music on Hold (MOH)
When a call is placed on hold, you can choose to play music or informational messages. The MOH can be either multicast or unicast, depending on the requirements of your company.
Common MOH issues include the following:
• MOH resources not available. Solution: Use RTMT performance counters to view MOH resources.
• MOH registration problems. Solution: If your MOH resources are not available, one area of concern might be some MOH resources are not registering:
Network connectivity
QoS
Database corruption
MOH resource disabled
Cisco IP Voice Media Streaming Service not running
• The call is disconnected when placed on hold. Solution: Open Cisco IP Voice Media Streaming Application Service ...
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