CCNP Voice TVoice 642-427 Quick Reference

Section 16. Cisco Unified Mobility General Issues

New concepts are associated with mobile voice access, and so you might face the following issues:

• Users unable to switch calls between desk phones and mobile phones.

• Mobile voice access unavailable or not allowing outbound calls.

• Call transfers, resume, and call park or handing off a call not working on a remote phone.

• Internal called party unreachable.

• Incorrect number presented.

• Mobile or desktop phones not ringing on inbound calls.

Unified Mobility Mobile Connect Troubleshooting

• The Mobility button is not available. Solution: Check that the correct softkey template is used for the phone.

• An error message displays when the Mobility button is used. Solution: Make sure the phone ...