Section 12. Troubleshooting Voice Quality Issues
Voice quality is defined as the quality of a call. No, I do not mean if the other person is boring you; I mean how clear the sound is on the call. Does it take a few seconds for the other party to hear what was said?
Many things can affect the quality of the call:
• One-way audio
• Echo
• Choppy voice
• Robotic-sounding voices
The list could go on and on. Here, we discuss the more common issues and how to resolve them.
One-Way Audio
This is when caller A can hear caller B, but caller B cannot hear caller A.
The usual culprit for one-way audio relates to IP routing. Remember, not all packets take the same path to the destination. Packets A, D, and E might go across an OC-3 link that has no compression ...
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