Chapter 2. Introduction to Troubleshooting Processes
This chapter covers the following subjects:
Troubleshooting Methods: This section addresses troubleshooting fundamentals, discusses the benefits of having a structured troubleshooting model, and discusses several popular troubleshooting models.
Using Troubleshooting Procedures: This section discusses each subprocess in a structured troubleshooting approach.
Including Troubleshooting in Routine Network Maintenance: This section shows how maintenance processes and troubleshooting processes can work in tandem to complement one another.
Workflow within an organization can be severely impacted because of network problems. Therefore, troubleshooting those problems must be done efficiently, rather ...
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