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CCNP Routing and Switching Quick Reference Library: ROUTE 300-101, SWITCH 300-115, and TSHOOT 300-135 Quick References by Brent Stewart, Denise Donohue

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Chapter 1. Tools and Methodologies of Troubleshooting

Troubleshooting Methodology

The responsibilities of a network administrator boil down to these essential goals: maximize performance and availability while minimizing cost and time to repair.

This chapter focuses on minimizing time to repair. The time needed to restore functionality is predicated on two things: preparation and technique. This chapter concentrates on both the techniques that you can apply to minimize downtime and the elements of preparation, such as documentation and scheduled preventative maintenance.

Note

The TSHOOT test doesn’t assume a specific troubleshooting process. You might find that various troubleshooting techniques are useful in different situations. The test ...

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