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CCNP Practical Studies: Troubleshooting by Donna L. Harrington

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Trouble Ticket 2 Documentation Lab

Baselining and documentation are very important prerequisites to supporting and continuing to support networks. Add any additional notes to your drawings and tables and take time to redraw them if necessary. Often colored pens/pencils enable you to highlight different encapsulations, protocols, addresses, settings, and such.

Logging and time stamps are extremely helpful for documentation purposes. Tools such as Network Time Protocol (NTP), syslog, TFTP, FTP, and Simple Network Management Protocol (SNMP) are quite valuable when it comes to supporting internetworks. Put some of these tools to practical use as you perform the following tasks:

  • Set up the duck router as the master timekeeper and have the other devices ...

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