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CCNP Practical Studies: Troubleshooting by Donna L. Harrington

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Cisco Resources

Cisco enables you to be proactive and reactive when it comes to troubleshooting. Some of their resources to prevent problems include Cisco Connection Online (CCO), the Documentation CD-ROM, the Cisco Networking Products Marketplace, and Cisco Technical Assistance Center (TAC).

Cisco Connection Online (CCO)

CCO (www.cisco.com) is a global intranet accessible over the Internet. It contains such links as Solutions for Your Network; Ordering; Training, Events, and Seminars; Corporate News and Information; Products and Technologies; Service and Support; and Partners and Resellers. Products and Technologies is a good place to start for troubleshooting. These pages deliver up-to-date technical information that is continually updated ...

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