Troubleshooting Client Connectivity
When one or more network users report that they are having problems, your first course of action should be to gather more information. Begin with a broad perspective and then try to ask pointed questions that will narrow the scope of possible causes. You do not want to panic or waste time chasing irrelevant things. Instead, ask questions and try to notice patterns or similarities in the answers you receive.
For example, if you get reports from many people in the same area, perhaps an access point (AP) is misconfigured or malfunctioning. Reports from many areas or from a single service set identifier (SSID) may indicate problems with a controller. However, if you receive a report of only one wireless user having ...
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