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CCNA® Voice Study Guide

Book Description

The ultimate guide to the new CCNA voice network administrator certification exam

The new CCNA Voice exam tests candidates on their ability to implement a Cisco VoIP solution. Network administrators of voice systems will appreciate that the CCNA Voice Study Guide focuses completely on the information required by the exam.

Along with hands-on labs and an objective map showing where each objective is covered, this guide includes a CD with the Sybex Test Engine, flashcards, and entire book in PDF format.

  • The new CCNA Voice certification will be valuable for administrators of voice network systems using Cisco VoIP solutions

  • From Sybex, the leading CCNA publisher, this guide offers in-depth coverage of every exam objective and the technology developed by Cisco for VoIP systems

  • Covers the components of the Cisco Unified Communications Architecture as well as PSTN and VoIP components and technologies

  • Shows how to configure gateways, voice ports, and dial peers

  • Demonstrates how to configure a Cisco network to support VoIP and implement voicemail

  • Features a foreword by Todd Lammle, bestselling CCNA author

  • CD-ROM includes the Sybex Test Engine, flashcards, and entire book in PDF format

CCNA Voice Study Guide will thoroughly prepare candidates for the new CCNA Voice certification.

Table of Contents

  1. Copyright
  2. Dear Reader,
  3. Acknowledgments
  4. About the Author
  5. Introduction
      1. Cisco's Voice Certifications
        1. What Skills Do You Need to Become CCNA Voice Certified ?
        2. How Do You Become CCNA Voice Certified
      2. What Does This Book Cover?
      3. How to Use This Book
      4. What's on the CD
        1. The Sybex Test Engine
        2. Electronic Flashcards for PCs and Handheld Devices
        3. CCNA Voice: Cisco Certified Network Associate Voice Study Guide in PDF
      5. Tips for Taking Your CCNA Voice Exam
      6. Test-Day Tips for Certification Success
    1. Assessment Test
    2. Answers to Assessment Test
  6. 1. Cisco Unified Communication Solutions
    1. 1.1. Why Should We Bother Integrating Voice and Data Services?
      1. 1.1.1. Communications Enhancements
        1. 1.1.1.1. Cost Savings
    2. 1.2. Introducing the Cisco Unified Communications Manager Lineup
      1. 1.2.1. Cisco Unified Communications Manager
      2. 1.2.2. Cisco Unified Communications Manager Business Edition
      3. 1.2.3. Cisco Unified Communications Manager Express
      4. 1.2.4. Comparing the Communications Manager Alternatives
    3. 1.3. Introducing the Cisco Unity Lineup
      1. 1.3.1. Cisco Unity
      2. 1.3.2. Cisco Unity Connection
      3. 1.3.3. Cisco Unity Express
    4. 1.4. Introducing Cisco IP Phones and User Applications
      1. 1.4.1. Cisco 7900 Series IP Phones
      2. 1.4.2. Cisco 7900 Expansion Modules
      3. 1.4.3. Cisco 6900 Series IP Phones
      4. 1.4.4. Cisco 3900 Series IP Phones
      5. 1.4.5. Cisco IP Communicator
      6. 1.4.6. Cisco 500 Series IP Phones
      7. 1.4.7. Cisco Analog Telephony Adapter
      8. 1.4.8. Cisco VG224 and VG248 Series Voice Gateway
      9. 1.4.9. Additional Unified Communications Applications
        1. 1.4.9.1. Cisco Video Advantage
        2. 1.4.9.2. Cisco Unified Personal Communicator
        3. 1.4.9.3. Cisco Unified CallConnector
        4. 1.4.9.4. Cisco TelePresence
    5. 1.5. Using Voice Gateways
    6. 1.6. Introducing the Cisco Unified Communications 500 Series
    7. 1.7. Choosing an IP Telephony Deployment Option
      1. 1.7.1. Single Site with Centralized Call Processing
      2. 1.7.2. Multisite with Centralized Call Processing
      3. 1.7.3. Clustering over the Wide Area Network
      4. 1.7.4. Multisite with Distributed Call Processing
    8. 1.8. Summary
    9. 1.9. Exam Essentials
    10. 1.10. Written Lab 1.1
    11. 1.11. Review Questions
    12. 1.12. Answers to Review Questions
    13. 1.13. Answers to Written Lab 1.1
  7. 2. Traditional Telephony
    1. 2.1. Understanding Analog Network Signaling
      1. 2.1.1. Loop Start Signaling
      2. 2.1.2. Ground Start Signaling
      3. 2.1.3. Analog Network Event Signaling
        1. 2.1.3.1. Address Signaling
        2. 2.1.3.2. Informational Signaling
        3. 2.1.3.3. Supervisory Signaling
    2. 2.2. Comparing Analog and Digital Circuits
      1. 2.2.1. The Analog Signal
      2. 2.2.2. Analog Voice Interfaces
        1. 2.2.2.1. Foreign Exchange Station Interface
        2. 2.2.2.2. Foreign Exchange Office Interface
        3. 2.2.2.3. Analog Direct Inward Dial Service Interface
        4. 2.2.2.4. Centralized Automatic Message Accounting Service Interface
      3. 2.2.3. The Analog-to-Digital Conversion Process
        1. 2.2.3.1. Step 1: Sample the Analog Voice Signal
        2. 2.2.3.2. Step 2: Quantize the Sample
        3. 2.2.3.3. Step 3: Encode the Digital Sample
        4. 2.2.3.4. Step 4: Compress the Encoded Sample (Optional)
      4. 2.2.4. Digital Voice Interfaces
        1. 2.2.4.1. ISDN Basic Rate Interface
        2. 2.2.4.2. T1 Channel Associated Signaling
        3. 2.2.4.3. E1 Channel Associated Signaling
        4. 2.2.4.4. T1 and E1 Primary Rate Interface
        5. 2.2.4.5. Comparing CAS and CCS Circuits
    3. 2.3. Multiplexing
      1. 2.3.1. Time-Division Multiplexing
      2. 2.3.2. Statistical Time-Division Multiplexing
    4. 2.4. Private Phone Switching
      1. 2.4.1. The Key System
      2. 2.4.2. Private Branch Exchange
    5. 2.5. PSTN Numbering Plans
      1. 2.5.1. The International Numbering Plan
      2. 2.5.2. The North American Numbering Plan
      3. 2.5.3. Combining the NANP with the International Numbering Plan
    6. 2.6. Summary
    7. 2.7. Exam Essentials
    8. 2.8. Written Lab 2.1
    9. 2.9. Review Questions
    10. 2.10. Answers to Review Questions
    11. 2.11. Answers to Written Lab 2.1
  8. 3. Voice over IP (VoIP)
    1. 3.1. Understanding the Unified Communications Model
      1. 3.1.1. The Infrastructure Layer
      2. 3.1.2. The Call Control Layer
      3. 3.1.3. The Applications Layer
      4. 3.1.4. The Endpoints Layer
    2. 3.2. A Closer Look at Voice Gateways
      1. 3.2.1. Using DSP Resources on Voice Gateways to Connect a CUCM to the PSTN
        1. 3.2.1.1. Analog-to-Digital Conversion
        2. 3.2.1.2. Digital Transcoding
          1. 3.2.1.2.1. Example 1: Cisco Phones Running G.711 and G.729
          2. 3.2.1.2.2. Example 2: One Cisco Phone Running G.729 and a Third-Party Phone Running G.726
        3. 3.2.1.3. Echo Cancellation
        4. 3.2.1.4. DTMF-Relay Services
        5. 3.2.1.5. Media Termination Points
      2. 3.2.2. Using Voice Gateways to Connect a CUCM to a PBX
      3. 3.2.3. Voice Gateway Dial Peers
        1. 3.2.3.1. POTS Dial Peers
        2. 3.2.3.2. VoIP Dial Peers
      4. 3.2.4. Dial Peers and Call Legs
      5. 3.2.5. Comparing Voice Gateway Communication Protocols
        1. 3.2.5.1.
          1. 3.2.5.1.1. The H.323 Gateway Protocol
          2. 3.2.5.1.2. The SIP Gateway Protocol
          3. 3.2.5.1.3. The MGCP Gateway Protocol
          4. 3.2.5.1.4. The SCCP Gateway Protocol
    3. 3.3. An Overview of Voice and Video Transport Protocols
      1. 3.3.1. The Real-Time Transport Protocol
      2. 3.3.2. Compressed RTP
      3. 3.3.3. Real-Time Transport Control Protocol
    4. 3.4. Comparing VoIP Endpoint Signaling Protocols
      1. 3.4.1. SCCP
      2. 3.4.2. SIP
      3. 3.4.3. Voice Signaling Protocols in Review
    5. 3.5. Comparing the Common Voice Codecs
      1. 3.5.1. G.711
      2. 3.5.2. G.729
      3. 3.5.3. G.729a
      4. 3.5.4. iLBC
      5. 3.5.5. Which Codec Is Right for You?
    6. 3.6. Calculating IP Voice Packet Sizes
      1. 3.6.1. Voice Packet Payload
      2. 3.6.2. Layer 2 Header Information
      3. 3.6.3. Layer 3 Header Information
      4. 3.6.4. Special Case Packet Additions
      5. 3.6.5. Calculating Bytes per Second
      6. 3.6.6. Calculating Bits per Second
      7. 3.6.7. Size Calculation Examples
      8. 3.6.8. Reducing Voice Packet Sizes
      9. 3.6.9. Examples of When to Use Specific Codecs
        1. 3.6.9.1. ATA Fax and Fax Modem Pass-through
        2. 3.6.9.2. Music on Hold
    7. 3.7. Summary
    8. 3.8. Exam Essentials
    9. 3.9. Written Lab 3.1
    10. 3.10. Review Questions
    11. 3.11. Answers to Review Questions
    12. 3.12. Answers to Written Lab 3.1
  9. 4. Configuring the Network Infrastructure for Voice
    1. 4.1. Power Options for IP Phones
      1. 4.1.1. Power Brick
      2. 4.1.2. Powered Patch Panel/Power Injector
      3. 4.1.3. Power over Ethernet Switch
        1. 4.1.3.1. Inline Power Method 1: Cisco Inline Power
        2. 4.1.3.2. Inline Power Method 2: Cisco IEEE 802.3af
        3. 4.1.3.3. Cisco Inline Power Switch Backward Compatibility
        4. 4.1.3.4. Cisco PoE Intelligent Power Management
        5. 4.1.3.5. Cisco PoE Management Modes
    2. 4.2. Understanding and Configuring VLANs and Voice VLANs
      1. 4.2.1. An Overview of VLANs
      2. 4.2.2. Configuring VLANs
      3. 4.2.3. Configuring VLAN Trunks
        1. 4.2.3.1. Step 1: Configure the VLAN Trunk Encapsulation Type
        2. 4.2.3.2. Step 2: Configure the VLAN Trunk Mode
      4. 4.2.4. Implementing Inter-VLAN Routing
        1. 4.2.4.1. Individual Router Links
        2. 4.2.4.2. VLAN Trunked Router Link
        3. 4.2.4.3. Layer 3 Switching
      5. 4.2.5. Using the VLAN Trunking Protocol
        1. 4.2.5.1. Choosing a VTP Mode
          1. 4.2.5.1.1. VTP Server
          2. 4.2.5.1.2. VTP Client
          3. 4.2.5.1.3. VTP Transparent
        2. 4.2.5.2. Understanding VTP Revision Numbers
        3. 4.2.5.3. Configuring VTP on Your Network
      6. 4.2.6. Configuring and Verifying Voice VLANs
    3. 4.3. Introduction to Quality of Service (QoS)
      1. 4.3.1. Traffic Classification
      2. 4.3.2. Traffic Marking
      3. 4.3.3. Traffic Queuing
      4. 4.3.4. Identifying QoS Trust Boundaries
      5. 4.3.5. Auto-QoS Implementation Options
    4. 4.4. Configuring Other Link Efficiency Techniques
      1. 4.4.1. Compression Techniques
        1. 4.4.1.1. Configuration Steps
      2. 4.4.2. Link Fragmentation Interleaving (LFI)
    5. 4.5. Network Infrastructure Services for VoIP support
      1. 4.5.1. Configuring DHCP for Voice Functionality
      2. 4.5.2. Monitoring and Troubleshooting the DHCP Service
      3. 4.5.3. Configuring the Network Time Protocol
    6. 4.6. Summary
    7. 4.7. Exam Essentials
    8. 4.8. Written Lab 4.1
    9. 4.9. Hands-on Labs
      1. 4.9.1. Hands-on Lab 4.1: Setting Power Options on PoE Ethernet Interfaces
      2. 4.9.2. Hands-on Lab 4.2: Configuring Voice and Data VLANs and Switchport Assignment
      3. 4.9.3. Hands-on Lab 4.3: Setting Up VTP
      4. 4.9.4. Hands-on Lab 4.4: Configuring Auto-QoS
      5. 4.9.5. Hands-on Lab 4.5: Setting Up a DHCP Server
    10. 4.10. Review Questions
    11. 4.11. Answers to Review Questions
    12. 4.12. Answers to Written Lab 4.1
  10. 5. Cucm Express Installation and Basic Configuration
    1. 5.1. Understanding CUCM Express Licensing
      1. 5.1.1. IOS Licenses for Voice
      2. 5.1.2. CUCM Express Feature Licenses
      3. 5.1.3. Cisco Phone User Licenses
      4. 5.1.4. Cisco CUCM Express License Bundles
    2. 5.2. Cisco Voice IOS and CUCM Express Software Installation
    3. 5.3. Initial CUCM Express Configuration
      1. 5.3.1. Configuring CUCM Express as a TFTP Server
      2. 5.3.2. Configuring the Mandatory CUCM Express System Settings
        1. 5.3.2.1. Step 1: Configure the Source CUCM Express IP Address
        2. 5.3.2.2. Step 2: Configure Max Ephones and DNs
        3. 5.3.2.3. Step 3: Identify and Set Firmware Load Files
        4. 5.3.2.4. Step 4: Generate and Serve Default Phone Configuration Files
      3. 5.3.3. Configuring Ephone and Ephone-DNs
        1. 5.3.3.1. Configuring an Ephone-Directory Number
        2. 5.3.3.2. Configuring an Ephone
      4. 5.3.4. Making Your First Call Powered by CUCM Express
        1. 5.3.4.1. Restart
        2. 5.3.4.2. Reset
    4. 5.4. Basic Configuration Using the Telephony Service Setup Script
    5. 5.5. Basic Configuration Using the GUI
      1. 5.5.1. Enabling the GUI Interface
        1. 5.5.1.1. Enabling the HTTP(S) Server Process
        2. 5.5.1.2. Setting the Root Web Directory
        3. 5.5.1.3. Enabling Local Web Authentication
        4. 5.5.1.4. Creating a CUCM Express Administrator Account
      2. 5.5.2. CUCM Express Web GUI Basics
        1. 5.5.2.1. Using the Configure Menu
        2. 5.5.2.2. Using the Administration Menu
        3. 5.5.2.3. Using the Reports Menu
    6. 5.6. Using CUCM Express Verification and Troubleshooting Commands
      1. 5.6.1. Troubleshooting Cisco Phone Registrations
        1. 5.6.1.1. Troubleshooting DHCP Issues
        2. 5.6.1.2. Troubleshooting TFTP Issues
        3. 5.6.1.3. Troubleshooting Ephone Registration Issues
      2. 5.6.2. Determining the State of an Ephone
        1. 5.6.2.1. Ephone Registration States
        2. 5.6.2.2. Ephone Extension States
          1. 5.6.2.2.1. Ephone Extension DOWN State
          2. 5.6.2.2.2. Ephone Extension IDLE State
          3. 5.6.2.2.3. Ephone Extension SEIZE State
          4. 5.6.2.2.4. Ephone Extension RINGING and ALERTING States
          5. 5.6.2.2.5. Ephone Extension CONNECTED State
    7. 5.7. Summary
    8. 5.8. Exam Essentials
    9. 5.9. Written Lab 5.1
    10. 5.10. Hands-on Labs
      1. 5.10.1. Hands-on Lab 5.1: Configuring the CUCM Express as a TFTP Server
      2. 5.10.2. Hands-on Lab 5.2: Configuring the CUCM Express for Basic Phone Operation
      3. 5.10.3. Hands-on Lab 5.3: Enabling HTTP/HTTPS GUI Administration on the CUCM Express
    11. 5.11. Review Questions
    12. 5.12. Answers to Review Questions
    13. 5.13. Answers to Written Lab 1
  11. 6. Cucm Express Advanced Configuration
    1. 6.1. Configuring Key System and PBX DNs and Ephones
      1. 6.1.1. Configuring Key Systems
      2. 6.1.2. Configuring PBX Systems
      3. 6.1.3. Configuring Ephone Button Options
        1. 6.1.3.1. Monitor Line
        2. 6.1.3.2. Watch Phone
        3. 6.1.3.3. Overlay Line
        4. 6.1.3.4. Overlay with Call Waiting
        5. 6.1.3.5. Expansion Line
    2. 6.2. Configuring Telephony Service Features
      1. 6.2.1. How to Configure User Locale and Network Locale
      2. 6.2.2. Configuring the Date and Time Format
      3. 6.2.3. Configuring the System Message
      4. 6.2.4. Configuring a Local Directory
        1. 6.2.4.1. Configuring Caller-ID Ephone-DN Entries
        2. 6.2.4.2. Configuring Manual Local Directory Entries and System-Level Speed Dial
    3. 6.3. Configuring Voice Productivity Features
      1. 6.3.1. Call Forwarding
        1. 6.3.1.1. Setting Up Dynamic Call Forwarding
        2. 6.3.1.2. Setting Up Static Call Forwarding
      2. 6.3.2. Call Transfer
      3. 6.3.3. Call Pickup
      4. 6.3.4. Call Parking
      5. 6.3.5. Hunt Groups
      6. 6.3.6. Intercom
      7. 6.3.7. Paging
    4. 6.4. Configuring Voice Access and Accounting Features on the CUCM Express
      1. 6.4.1. Call Blocking
        1. 6.4.1.1. Blocking Calls by Date and Time (Toll Bar)
        2. 6.4.1.2. Configuring a Global Override Code
        3. 6.4.1.3. Configuring Override PIN per Ephone
        4. 6.4.1.4. Configuring Auto Exempt Ephone
        5. 6.4.1.5. Configuring Global Call Block
      2. 6.4.2. Call Detail Records
        1. 6.4.2.1. Configuring CDR to the Internal Buffer Memory
        2. 6.4.2.2. Configuring CDR to an External Syslog Server
    5. 6.5. Configuring Music on Hold (MoH)
      1. 6.5.1. Using the Multicast MoH Route Command
      2. 6.5.2. Disabling Multicast MoH on a Per-Ephone Basis
    6. 6.6. Summary
    7. 6.7. Exam Essentials
    8. 6.8. Written Lab 6.1
    9. 6.9. Hands-on Labs
      1. 6.9.1. Hands-on Lab 6.1: Configuring a Hunt Group
      2. 6.9.2. Hands-on Lab 6.2: Configuring a Call Parking Slot
      3. 6.9.3. Hands-on Lab 6.3: Configuring Multicast Paging
      4. 6.9.4. Hands-on Lab 6.4: Configuring Multicast MoH
    10. 6.10. Review Questions
    11. 6.11. Answers to Review Questions
    12. 6.12. Answers to Written Lab 6.1
  12. 7. Configuring Voice Gateways for Pots and Voip
    1. 7.1. Configuring Analog FXS and FXO Ports with Basic Dial Peers
      1. 7.1.1. Configuring FXS Ports
      2. 7.1.2. Reviewing FXS Port Configuration and Status
      3. 7.1.3. Configuring POTS Dial Peers for the FXS Ports
      4. 7.1.4. FXS PLAR Configuration
      5. 7.1.5. Configuring FXO Ports
      6. 7.1.6. Reviewing FXO Port Configuration and Status
      7. 7.1.7. Configuring POTS Dial Peers for the FXO Ports
      8. 7.1.8. FXO PLAR Configuration
      9. 7.1.9. FXO CAMA Configuration
    2. 7.2. Configuring Digital T1 Ports
      1. 7.2.1. Configuring T1 CAS Ports
        1. 7.2.1.1. Framing Type
        2. 7.2.1.2. Linecode Type
        3. 7.2.1.3. Clock Source
        4. 7.2.1.4. Ds0-group Options
      2. 7.2.2. Configuring POTS Dial Peers for T1 CAS Ports
      3. 7.2.3. Configuring T1 PRI Ports
        1. 7.2.3.1. Pri-group Options
      4. 7.2.4. Configuring POTS Dial Peers for T1 PRI Ports
    3. 7.3. Configuring VoIP Dial Peers over WAN Connections
    4. 7.4. Dial-Plan Strategy
    5. 7.5. Understanding the Dial-Peer Decision-Making Process
      1. 7.5.1. The Selection Process for Outbound Dial Peers
      2. 7.5.2. Selection Process for Inbound Dial Peers
        1. 7.5.2.1. Inbound Dial-Peer Call-Setup Information
        2. 7.5.2.2. Inbound Dial-Peer Configuration Attributes
      3. 7.5.3. When All Else Fails: Dial-Peer 0
    6. 7.6. Dial-Peer Digit Manipulation
      1. 7.6.1. POTS Digit Manipulation Using Stripped Digits
      2. 7.6.2. POTS Digit Manipulation Using Prefixes
      3. 7.6.3. POTS Digit Manipulation Using Forward-Digits
      4. 7.6.4. POTS and VoIP Digit Manipulation Using Number Expansion
      5. 7.6.5. POTS and VoIP Digit Manipulation Using Translation Profiles
      6. 7.6.6. Understanding the Digit-Manipulation Hierarchy
    7. 7.7. Configuring a Trunk between Voice Gateways using H.323 and SIP Trunks
      1. 7.7.1. H.323 Trunking
      2. 7.7.2. SIP Trunking
    8. 7.8. Summary
    9. 7.9. Exam Essentials
    10. 7.10. Written Lab 7.1
    11. 7.11. Hands-on Labs
      1. 7.11.1. Hands-on Lab 7.1: Configuring FXS Interfaces for Two Analog Phones
      2. 7.11.2. Hands-on Lab 7.2: Configuring a T1 PRI Interface
      3. 7.11.3. Hands-on Lab 7.3: Configuring an H.323 Trunk
      4. 7.11.4. Hands-on Lab 7.4: Configuring Translation Profiles
    12. 7.12. Review Questions
    13. 7.13. Answers to Review Questions
    14. 7.14. Answers to Written Lab 7.1
  13. 8. Unity Express Overview and Installation
    1. 8.1. Understanding Unity Express Voice Mail Features
      1. 8.1.1. Users/Subscribers
      2. 8.1.2. Groups
      3. 8.1.3. Mailbox Owner Features
        1. 8.1.3.1. Spoken Name
        2. 8.1.3.2. Personal Greeting
        3. 8.1.3.3. Alternate Greeting
        4. 8.1.3.4. Operator Assistance
        5. 8.1.3.5. Tutorial
        6. 8.1.3.6. Message Waiting Indicator
        7. 8.1.3.7. Message Notifications
      4. 8.1.4. Understanding Distribution Lists
        1. 8.1.4.1. Public Distribution Lists
        2. 8.1.4.2. Private Distribution Lists
      5. 8.1.5. Mailbox Caller Features
        1. 8.1.5.1. Record Message Options
        2. 8.1.5.2. Operator Assistance
        3. 8.1.5.3. Mailbox Login
    2. 8.2. Unity Express Advanced User Functionality
      1. 8.2.1. VoiceView Express
      2. 8.2.2. Integrated Messaging
    3. 8.3. Understanding Unity Express Auto Attendant Scripting Methods
      1. 8.3.1. Preinstalled Scripts
      2. 8.3.2. Editor Express
      3. 8.3.3. Unity Express Editor Application
    4. 8.4. Understanding Unity Express Interactive Voice Response
    5. 8.5. Understanding CUCM Express Licensing
      1. 8.5.1. AIM-CUE
      2. 8.5.2. NM-CUE
      3. 8.5.3. NM-CUE-EC
      4. 8.5.4. NME-CUE
    6. 8.6. Installation and Initial Configuration of Unity Express on CUCM Express Routers
      1. 8.6.1. Configuring IP Unnumbered to Use Existing IP Network for Unity Express Connectivity
      2. 8.6.2. Configuring a Separate IP Network for Unity Express Connectivity
      3. 8.6.3. Configuring Dial Peers for Unity Express Functions
      4. 8.6.4. Configuring MWI Ephone-DNs
      5. 8.6.5. Upgrading Unity Express Software
      6. 8.6.6. Unity Express Setup Using the Initialization Wizard
    7. 8.7. Restoring Unity Express to Factory Default Settings
      1. 8.7.1. Step 1: Suspend Unity Express Services
      2. 8.7.2. Step 2: Restore Factory Defaults on Unity Express
    8. 8.8. Summary
    9. 8.9. Exam Essentials
    10. 8.10. Written Lab 8.1
    11. 8.11. Hands-on Labs
      1. 8.11.1. Hands-on Lab 8.1: Configuring IP Network Connectivity Using the ip unnumbered Command
      2. 8.11.2. Hands-on Lab 8.2: Configuring Unity Express Dial Peers
      3. 8.11.3. Hands-on Lab 8.3: Configuring MWI Ephone-DNs
    12. 8.12. Review Questions
    13. 8.13. Answers to Review Questions
    14. 8.14. Answers to Written Lab 8.1
  14. 9. Unity Express Configuration
    1. 9.1. Configuring Unity Express System Settings and Voice Mail Defaults
      1. 9.1.1. Configuring System Settings
        1. 9.1.1.1. NTP and Time Zone
        2. 9.1.1.2. Domain Name Settings
        3. 9.1.1.3. Default Language
        4. 9.1.1.4. Call-in Numbers
        5. 9.1.1.5. Restriction Tables
      2. 9.1.2. Configuring Voice Mail Default Settings
        1. 9.1.2.1. Voice Mail Call Handling
        2. 9.1.2.2. Voice Mail Configuration
        3. 9.1.2.3. Voice Mail Defaults
    2. 9.2. Creating Users, Groups, and Mailboxes
      1. 9.2.1. User Creation with Mailbox
        1. 9.2.1.1. Configuring User Defaults
        2. 9.2.1.2. Creating a New User and Mailbox
      2. 9.2.2. Group Creation with Mailbox
      3. 9.2.3. Group Creation for Administrative Roles
    3. 9.3. Configuring Auto Attendant
      1. 9.3.1. Administrating the Auto Attendant Application
      2. 9.3.2. Modifying the Business Hours Schedule
      3. 9.3.3. Configuring the Holiday Schedule
      4. 9.3.4. Creating Custom Prompts Using the AvT
    4. 9.4. Configuring Message Notification
    5. 9.5. Administrating and Troubleshooting Unity Express
      1. 9.5.1. Synchronizing Information
      2. 9.5.2. Backing Up and Restoring Configurations
      3. 9.5.3. Running a Unity Express Trace
    6. 9.6. Summary
    7. 9.7. Exam Essentials
    8. 9.8. Written Lab 9.1
    9. 9.9. Hands-on Labs
      1. 9.9.1. Hands-on Lab 9.1: Viewing Real-Time Trace Logs
      2. 9.9.2. Hands-on Lab 9.2: Saving and Retrieving Trace Log Files
    10. 9.10. Review Questions
    11. 9.11. Answers to Review Questions
    12. 9.12. Answers to Written Lab 9.1
  15. 10. Introducing the SBCS Platform and Cisco Configuration Assistant
    1. 10.1. The Smart Business Communications System
      1. 10.1.1. The SBCS Components
        1. 10.1.1.1. Unified Communications 500 Series
        2. 10.1.1.2. Secure Router 520 Series
        3. 10.1.1.3. ESW 500 Series Switch
        4. 10.1.1.4. Cisco 500 Series Wireless Express
    2. 10.2. Using the UC500 Series Platform out of the Box
    3. 10.3. Introducing the Cisco Configuration Assistant
      1. 10.3.1. CCA Requirements
        1. 10.3.1.1. CCA Software Requirements
        2. 10.3.1.2. CCA-Managed Device Requirements
      2. 10.3.2. CCA Limitations Per Site
    4. 10.4. Setting Up CCA for Supporting the UC500 Series Platform
      1. 10.4.1. Installing the CCA Software
      2. 10.4.2. Navigating with the CCA User Interface
        1. 10.4.2.1. Understanding the Feature Bar Interface
        2. 10.4.2.2. Understanding the Toolbar Interface
        3. 10.4.2.3. Monitoring Your SBCS Equipment Using the CCA Dashboard
      3. 10.4.3. Adding a New CCA Site
    5. 10.5. Summary
    6. 10.6. Exam Essentials
    7. 10.7. Written Lab 10.1
    8. 10.8. Review Questions
    9. 10.9. Answers to Review Questions
    10. 10.10. Answers to Written Lab 10.1
  16. 11. Configuring Telephony Functions Using the Cisco Configuration Assistant
    1. 11.1. Telephony Initialization
    2. 11.2. Configuring the Telephony Region Using CCA
    3. 11.3. Configuring Telephony Voice Features Using CCA
      1. 11.3.1. Configuring Voice System Options
      2. 11.3.2. Configuring Voice Network Options
      3. 11.3.3. Configuring SIP Trunk Options
      4. 11.3.4. Configuring Voice Features Options
        1. 11.3.4.1. Call Park
        2. 11.3.4.2. Music on Hold
        3. 11.3.4.3. Conferencing
        4. 11.3.4.4. Night Service
      5. 11.3.5. Configuring User Extensions Options
    4. 11.4. Configuring Telephony Voice Mail Features Using CCA
      1. 11.4.1. Voice Mail Setup Options
      2. 11.4.2. Voice Mail Mailbox Options
    5. 11.5. Configuring Telephony Phone Groups Features Using CCA
      1. 11.5.1. Hunt Groups
      2. 11.5.2. Paging Groups
      3. 11.5.3. Pickup Groups
    6. 11.6. Configuring Telephony Schedules Using CCA
      1. 11.6.1. Business Hours
      2. 11.6.2. Night Service
      3. 11.6.3. Holiday
    7. 11.7. Configuring Telephony Auto Attendant Features Using CCA
      1. 11.7.1. Auto Attendant
      2. 11.7.2. Prompt Management
      3. 11.7.3. Script Management
    8. 11.8. Configuring Telephony Dial Plans Using CCA
      1. 11.8.1. Creating an Incoming Dial Plan
        1. 11.8.1.1. Incoming FXO Calls
        2. 11.8.1.2. Direct Dialing
      2. 11.8.2. Creating an Outgoing Dial Plan
        1. 11.8.2.1. Outgoing Call Handling
        2. 11.8.2.2. PSTN Trunk Groups
        3. 11.8.2.3. Caller Id
    9. 11.9. Summary
    10. 11.10. Exam Essentials
    11. 11.11. Written Lab 11.1
    12. 11.12. Review Questions
    13. 11.13. Answers to Review Questions
    14. 11.14. Answers to Written Lab 11.1
  17. A. Design and Configuration Using the CCA Telephony Setup Wizard
    1. A.1. CCA Telephony Setup Wizard Overview and Requirements
    2. A.2. The Information-Gathering Meeting for CC-NAV Inc.
    3. A.3. Configuring Networking Parameters Using the TSW
      1. A.3.1. Configuring System Access
      2. A.3.2. Configuring the System Locale
      3. A.3.3. Configuring WAN/LAN Settings
    4. A.4. Configuring User and Extension Parameters Using the TSW
      1. A.4.1. Configuring Internal Dialing
      2. A.4.2. Configuring Analog Station (FXS) Ports
      3. A.4.3. Configuring Phone Users and Extensions
      4. A.4.4. Configuring Hunt Groups
    5. A.5. Configuring Auto Attendant Parameters Using the TSW
      1. A.5.1. Defining the AA and Setting Working Hours
      2. A.5.2. Defining AA Prompts and Actions
      3. A.5.3. Managing Auto Attendant Prompts
    6. A.6. Configuring Analog PSTN Trunk Parameters Using the TSW
    7. A.7. Configuring Call Routing Parameters Using the TSW
    8. A.8. Final Review and Applying the Configuration Using the TSW
    9. A.9. Summary
  18. B. About the Companion CD
    1. B.1. What You'll Find on the CD
      1. B.1.1. Sybex Test Engine
      2. B.1.2. PDF of the Book
      3. B.1.3. Adobe Reader
      4. B.1.4. Electronic Flashcards
    2. B.2. System Requirements
    3. B.3. Using the CD
    4. B.4. Troubleshooting
      1. B.4.1. Customer Care
  19. Glossary