Introduction
Voice over IP (VoIP) is no longer an interesting sidebar technology; it is a fact of day-to-day life for millions of people, some of whom are not even aware they are using it. Cisco has aggressively pursued the development and deployment of its Unified Communications suite of products and can now offer an integrated voice, video, and data solution for any business, whether it has just a few employees or a hundred thousand worldwide. The technology is reliable, user friendly, and exciting, but it is not simple—and a successful deployment requires that the designers, implementers, and administrators of a Unified Communications system know what they are doing.
Training and certification of key staff are strategic components of any ...
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