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CCNA Voice Portable Command Guide

Book Description

Preparing for the latest CCNA® Voice exam? Here are all the CCNA Voice commands you’ll need to prepare for the Cisco 640-461 ICOMM v8.0 Exam, in one handy, condensed resource. Filled with valuable, easy-to-access information, the CCNA Voice Portable Command Guide is portable enough for you to use whether you’re in the server room or the equipment closet. This quick reference summarizes all commands, keywords, command arguments, and associated prompts relevant for Exam 640-461, and offers tips and examples for applying these commands in live Cisco Unified Communications environments.

Topics covered include

• Fundamentals: Unified Communications components, functions, call signaling, media flows, and VoIP quality

• Preparation: Configure Cisco switches, routers, and other devices to support Unified Voice

• Provisioning: Create/modify users, accounts, endpoints, directory numbers, user and mobility features, and calling privileges

• Messaging and Presence: Configure voice messaging, Cisco Unity Connection, and Cisco Unified Presence

• Management/Monitoring: Generate reports, monitor voicemail usage, perform backups, and more

• Support: Verify PSTN connectivity and define fault domains; troubleshoot endpoints, call quality, and voicemail

  • Access all CCNA Voice commands–use as a quick, offline resource for research and solutions

  • Logical how-to topic groupings provide one-stop research

  • Great for review before CCNA Voice 640-461 certification exams

  • Includes configuration examples for Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence

  • Compact size makes it easy to carry with you, wherever you go

  • “Create Your Own Journal” section with blank, lined pages allows you to personalize the book for your needs

  • “What Do You Want to Do?” chart inside cover helps you quickly reference specific tasks

This book is part of the Cisco Press® Certification Self-Study Product Family, which offers readers a self-paced study routine for Cisco® certification exams. Titles in the Cisco Press Certification Self-Study Product Family are part of a recommended learning program from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press.

Table of Contents

  1. Title Page
  2. Copyright Page
  3. About the Authors
  4. About the Technical Reviewers
  5. Dedications
  6. Acknowledgments
  7. Contents at a Glance
  8. Contents
  9. Icons Used in This Book
  10. Command Syntax Conventions
  11. Introduction
    1. Who Should Read This Book?
    2. How This Book Is Organized
  12. Chapter 1. Voice Fundamentals for Unified Communication
    1. Voice Fundamentals
    2. Cisco VoIP Structure
    3. Common Topologies
  13. Chapter 2. Cisco Switch, Router, and Phone Fundamentals for Unified Voice
    1. Technology Overview—Device Connections: Router, Switch, IP Phones
    2. Topology
    3. Configuration
    4. Configure Voice and Data VLANs on the PoE Switch
    5. Reset the Cisco 7965G Unified IP Phone to Factory Defaults
    6. Verification
    7. Troubleshooting
  14. Chapter 3. Cisco Unified Communications Manager Express
    1. Topology
    2. Administration Interfaces
    3. Configuration
    4. Basic Telephony Settings
  15. Chapter 4. Cisco Unified CME Features
    1. Creating Extensions
    2. Modifying Extensions
    3. Deleting Extensions
    4. Cloning Extensions
    5. Creating Phones and Users
    6. Modifying Phones and Users
    7. Deleting Phones and Users
    8. Other Telephony Features
  16. Chapter 5. Cisco Unified Communications Manager (CUCM) Administration and Management
    1. Topology
    2. Cisco Unified Communications Manager Administration Interfaces
    3. Accessing the Management GUI and CLI Interfaces
    4. Changing CUCM Name to IP Address for DNS Independence
    5. Configuring a Unified CM Group
    6. Configuring a Phone NTP Reference
    7. Configuring a Date/Time Group
    8. Configuring a Region
    9. Configuring Locations
    10. Configuring Device Pools
    11. Configuring a Partition
    12. Configuring a Calling Search Space
    13. Activating Services and Features
    14. Creating a Phone Button Template
    15. Creating a Softkey Template
    16. Creating a Common Phone Profile
    17. Creating an Application User with Administrative Rights
    18. Creating an Application User with Read-Only Rights
    19. Creating an End User Manually
    20. Adding Users via LDAP Synchronization
    21. Configuring LDAP Authentication for End Users
    22. Adding an IP Phone to CUCM Manually
    23. Adding a Directory Number (DN) to a Phone
    24. Adding Phones Using Auto-registration
    25. Adding End Users and Phones with the Bulk Administration Tool (BAT)
    26. Configuring an H.323 Gateway in CUCM
    27. Configuring a Route Pattern
  17. Chapter 6. Cisco Unified Communications Manager (CUCM) Telephony and Mobility Features
    1. Topology
    2. Configuring a Hunt Group
    3. Configuring a Line Group
    4. Configuring a Hunt List
    5. Configuring a Hunt Pilot
    6. Configuring Shared Lines
    7. Configuring Barge and Privacy
    8. Configuring Call Forward
    9. Configuring Call Pickup
    10. Configuring Call Park
    11. Configuring Directed Call Park
    12. Configuring Native Presence (Busy Lamp Field [BLF] Speed Dial)
    13. Configuring Extension Mobility
    14. Configuring Intercom
    15. Configuring Mobile Connect
    16. Configuring Mobile Voice Access (MVA)
    17. Summary
  18. Chapter 7. Cisco Unity Connection and Cisco Unified Presence
    1. Topology
    2. Cisco Unity Connection Administration Interfaces
    3. Configuring Class of Service in Cisco Unity Connection
    4. Configuring Partitions and Search Spaces in Unity Connection
    5. Configuring User Templates in Cisco Unity Connection
    6. Managing Users in Cisco Unity Connection
    7. Configuring Call Handlers in Cisco Unity Connection
    8. Cisco Unity Connection Reports
    9. Cisco Unified Presence Server Administration Interfaces
    10. Cisco Unity Connection and Cisco Unified Presence Backup and Restore
  19. Chapter 8. Management, Monitoring, and Troubleshooting CUCM
    1. Topology
    2. Cisco IP Phone Boot and Restart Processes
    3. Troubleshooting Using the Phone Web Page
    4. Dialed Number Analyzer
    5. Cisco Unified Reporting
    6. Cisco Real Time Monitoring Tool (RTMT)
    7. Monitoring and Troubleshooting Using CLI Commands
    8. Configuring Backup and Recovery
    9. Summary
  20. Chapter 9. Putting It All Together
    1. Topology
    2. Design
    3. Configuration
    4. Verification
    5. Troubleshooting
  21. Appendix. Create Your Own Journal Here