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CCNA Voice: Official Exam Certification Guide

Book Description

  • Master IIUC 640-460 exam topics with the official study guide

  • Assess your knowledge with chapter-opening quizzes

  • Review key concepts with Exam Preparation Tasks

  • Practice with realistic exam questions on the CD-ROM

  • CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

    CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly.

    The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.

    Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

    CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

    The official study guide helps you master all the topics on the IIUC exam, including

  • Connecting IP phones to the LAN infrastructure

  • Cisco Unified CME installation

  • Cisco Unified CME IP phone configuration

  • Cisco Unified CME voice productivity features

  • Gateway and trunk concepts and configuration

  • Cisco Unity Express concepts and configuration

  • Smart Business Communications System

  • Configuring and maintaining the UC500 for voice

  • Companion CD-ROM

    The CD-ROM contains an electronic copy of the book and more than 250 practice questions for the IIUC exam.

    Table of Contents

    1. Copyright
      1. Dedications
    2. About the Authors
    3. About the Technical Reviewers
    4. Acknowledgments
    5. Icons Used in This Book
    6. Command Syntax Conventions
    7. Foreword
    8. Introduction
      1. Goals and Methods
      2. Who Should Read This Book?
      3. Strategies for Exam Preparation
      4. 640-460 IIUC Exam Topics
      5. How This Book Is Organized
    9. I. Voice Perspectives
      1. 1. Perspectives on Voice Before Convergence
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Where It All Began: Analog Connections
            1. Loop Start and Ground Start Signaling
            2. Supervisory Signaling
            3. Informational Signaling
            4. Address Signaling
          2. The Evolution: Digital Connections
            1. Converting Analog to Digital Signals
              1. Sample the Signal
              2. Quantize the Signal
              3. Encode the Quantized Value into Binary Format
              4. Optionally Compress the Sample to Save Bandwidth
            2. Sending Multiple Calls over a Single Line
              1. Channel Associated Signaling
              2. Common Channel Signaling
          3. Understanding the PSTN
            1. The Pieces of the PSTN
            2. Understanding PBX and Key Systems
            3. Connections to and Between the PSTN
            4. PSTN Numbering Plans
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      2. 2. Perspectives on Voice After Convergence
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. VoIP: Why It Is a Big Deal for Businesses
          2. The Cisco VoIP Structure
            1. Infrastructure Layer
            2. Call Processing Layer
              1. Cisco Unified Communications 500 Series
              2. Cisco Unified Communications Manager Express
              3. Cisco Unified Communications Manager Business Edition
              4. Cisco Unified Communications Manager
            3. Applications Layer
              1. Cisco Unity Products
                1. Cisco Unity Express
                2. Cisco Unity Connection
                3. Cisco Unity
              2. Interactive Voice Response/Auto Attendant
              3. Cisco Unified Contact Center
              4. Additional Applications
            4. Endpoints Layer
              1. Entry-Level Cisco IP Phones
                1. Cisco 3911
                2. Cisco 7906G and 7911G
                3. Cisco 7931G
              2. Business-Class Cisco IP Phones
              3. Touchscreen Cisco IP Phones
              4. Specialty Devices
                1. Cisco 7985G
                2. Cisco 7921G
                3. Cisco 7937G Conference Station
                4. Cisco ATA 186/188
                5. Cisco IP Communicator
                6. Cisco VT Advantage
                7. Cisco 7914/7915/7916 Expansion Modules
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
          3. References Used in This Chapter
    10. II. Unified Voice Using Call Manager Express
      1. 3. Connecting IP Phones to the LAN Infrastructure
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Connecting and Powering Cisco IP Phones
            1. Cisco Catalyst switch PoE
              1. Cisco Inline Power
              2. 802.3af Power over Ethernet
              3. Cisco IP Phone PoE Support
            2. Powering the IP Phone Using a Power Patch Panel or Coupler
            3. Powering the IP Phone with a Power Brick
          2. VLAN Concepts and Configuration
            1. VLAN Concepts
              1. VLAN Trunking
              2. VLAN Trunking Protocol
              3. Understanding Voice VLANs
            2. VLAN Configuration
              1. Configure and Verify VTP
              2. Configure and Verify 802.1Q Trunks
              3. Create VLANs
              4. Assign Ports to VLANs
              5. Configure Routing Between VLANs
                1. Separate Ports per VLAN
                2. Router Connected to a Trunk Port (Router-on-a-Stick)
                3. Layer 3/Multilayer Switching
          3. Understanding Cisco IP Phone Boot Process
          4. Configuring a Router-Based DHCP Server
          5. Setting the Clock of a Cisco Device with NTP
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      2. 4. Installing Cisco Unified Communications Manager Express
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco Unified Communications Manager Express Overview
          2. Licensing and Models for Cisco Unified CME
            1. PBX Model
            2. Keyswitch Model
            3. Hybrid Model
          3. Installing Unified CME on a Cisco Router
          4. Configuring the Cisco Unified CME Router as a TFTP Server
          5. Configuring the Cisco Unified CME System-Level Functions
            1. Maximum Phones and Directory Numbers
            2. Firmware Load Files
            3. Source IP Address Information
            4. Generated Configuration Files
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Complete the Tables and Lists from Memory
          3. Definitions of Key Terms
      3. 5. Basic CME IP Phone Configuration
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Ensuring the Foundation
            1. Voice VLAN
            2. DHCP Services
            3. TFTP Services
          2. Ephone and Ephone-DN—The Keys to Ringing Phones
            1. Understanding and Configuring Ephone-DNs
            2. Understanding and Configuring Ephones
            3. Associating Ephones and Ephone-DNs
            4. Working with Shared-Line and Overlay Options
            5. Troubleshooting IP Phone Registration
          3. Supporting Auto-Registration and Auto-Assignment of IP Phones
          4. Additional IP Phone Configuration Parameters
            1. Rebooting IP Phones
            2. Phone Language Settings
            3. Date and Time Format
            4. System Message
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Complete the Tables and Lists from Memory
          3. Definitions of Key Terms
      4. 6. Configuring Cisco Unified CME Voice Productivity Features
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Configuring a Voice Network Directory
          2. Configuring Call Forwarding
            1. Forwarding Calls from the IP Phone
            2. Forwarding Calls from the CLI
            3. Using the call-forward pattern Command to Support H.450.3
          3. Configuring Call Transfer
          4. Configuring Call Park
          5. Configuring Call Pickup
          6. Configuring Intercom
          7. Configuring Paging
          8. Configuring After-Hours Call Blocking
          9. Configuring CDRs and Call Accounting
          10. Configuring Music on Hold
          11. Enabling the CME GUI
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
    11. III. Connecting via Gateways and Trunks
      1. 7. Gateway and Trunk Concepts
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. The Process of Converting Voice to Packets
          2. Choosing a Voice Codec
            1. Calculating Codec Bandwidth Requirements
              1. Step 1: Determine the Audio Bandwidth Required for the Audio Codec Itself
              2. Step 2: Determine Data Link, Network, and Transport Layer Overhead
              3. Step 3: Add Any Additional Overhead Amounts
              4. Step 4: Add It All Together
              5. Step 5: Subtract Bandwidth Savings Measures
            2. The Role of Digital Signal Processors
            3. Understanding RTP and RTCP
            4. Internet Low Bitrate Codec: One Codec to Rule Them All
          3. Trunking CME to the PSTN
            1. Understanding Analog Connections
            2. Understanding Digital Connections
          4. Trunking CME to Other VoIP Systems
            1. H.323
            2. SIP
            3. MGCP
            4. SCCP
            5. Understanding Internet Telephony Service Providers
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Complete the Tables and Lists from Memory
          3. Definitions of Key Terms
      2. 8. Configuring and Verifying Gateways and Trunks
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Configuring Physical Voice Port Characteristics
            1. Configuring Analog Voice Ports
              1. Foreign Exchange Station Ports
              2. Foreign Exchange Office Ports
            2. Configuring Digital Voice Ports
          2. Understanding and Configuring Dial Peers
            1. Voice Call Legs
            2. Configuring POTS Dial Peers
            3. Configuring VoIP Dial Peers
            4. Using Dial-Peer Wildcards
            5. Private Line Automatic Ringdown
          3. Understanding Router Call Processing and Digit Manipulation
            1. Matching Inbound and Outbound Dial Peers
            2. Using Digit Manipulation
              1. Practical Scenario 1: PSTN Failover Using the prefix Command
              2. Practical Scenario 2: Directing Operator Calls to the Receptionist
              3. Practical Scenario 3: Specific POTS Lines for Emergency Calls
              4. Practical Scenario 4: Using Translation Profiles
          4. Quality of Service
            1. Understanding the Enemy
            2. Requirements for Voice, Video, and Data Traffic
              1. Network Requirements for Voice and Video
              2. Network Requirements for Data
            3. Using Cisco AutoQoS
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Complete the Tables and Lists from Memory
          3. Definitions of Key Terms
    12. IV. Voice Mail with Cisco Unity Express
      1. 9. Cisco Unity Express Concepts
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. What Is Cisco Unity Express?
            1. Where Does Cisco Unity Express Fit?
            2. Hardware Flavors of Cisco Unity Express
              1. Cisco Unity Express Advance Integration Module
              2. Cisco Unity Express Network Module
              3. Cisco Unity Express Network Module with Enhanced Capability
              4. Cisco Unity Express Enhanced Network Module
              5. Cisco Unity Express Module Comparison
            3. Cisco Unity Express Software
            4. Cisco Unity Express Licensing
            5. Cisco Unity Express to IP PBX Integrations
              1. Integration with Cisco Unified CME
              2. Integration with Cisco Unified Communications Manager
          2. Features and Functions of Cisco Unity Express Voice Mail
            1. Users and Groups
              1. User/Subscriber Accounts
              2. Groups
            2. Subscriber Mailbox Versus General Delivery Mailbox
              1. Subscriber Mailboxes
              2. General Delivery Mailboxes
            3. Mailbox Subscriber Features
              1. Mailbox Login, Passwords, and PINs
              2. Tutorial
              3. Greetings
              4. Message Management and Playback
              5. Message Types
              6. Message Waiting Indicator
              7. Message Notifications
                1. Message Notifications: System Level
                2. Message Notifications: User Level
              8. Live Reply and Live Record
              9. Distribution Lists
                1. Public Distribution Lists
                2. Private Distribution Lists
              10. Mailbox Storage
            4. Mailbox Caller Features
              1. Record Message Options
              2. Operator Assistance
              3. Mailbox Login
            5. VoiceView Express
            6. Integrated Messaging
            7. Voice Profile for Internet Mail
          3. Features and Functions of Cisco Unity Express Auto Attendant
            1. Cisco Unity Express Automated Attendant
              1. Default Auto Attendant Scripts
              2. AA Greetings/Prompts
              3. Business Hours Settings
              4. Holidays Settings
              5. AA Operator
              6. Dial by Name and Dial by Extension
              7. Administration via Telephone System
            2. Cisco Unity Express Custom Scripting
          4. Cisco Unity Express Management
            1. Administrator Management
              1. Command-Line Interface Versus Graphical User Interface Administrator Management
              2. User and Group Administration
              3. Voice Mail Administration
              4. Auto Attendant Administration
              5. Backup and Restore
              6. Reports
              7. CME Configuration
              8. Synchronizing and Saving Information
            2. Subscriber Management
              1. Graphical User Interface Subscriber Management
              2. Telephony User Interface Subscriber Management
                1. Mailbox Options
                2. Mailbox Setup Options
                3. Message Playback Options
            3. Record Message Options for the Caller
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Complete the Tables and Lists from Memory
          3. Definitions of Key Terms
      2. 10. Cisco Unity Express Configuration
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco Unity Express Installation and Upgrade
            1. Installing the Cisco Unity Express Module
            2. Installing and Upgrading the Cisco Unity Express Software
            3. Adding and Verifying Cisco Unity Express Licenses
          2. Cisco Unity Express Configuration
            1. Cisco Unity Express Post-Installation Configuration
            2. Configuring Cisco Unified CME to Support Cisco Unity Express
              1. HTTP Server Options
              2. Dial Peers for Cisco Unity Express
              3. Telephony Service Configurations for Cisco Unity Express
              4. MWI Configuration
            3. Cisco Unity Express GUI
              1. Cisco Unity Express Initialization Wizard
              2. CLI Verification
          3. Cisco Unity Express Troubleshooting
            1. Compatibility
            2. Cisco Unity Express Configuration
            3. IP Connectivity
            4. Call Routing
            5. MWI
            6. Cisco Unity Express Trace Files
            7. Restoring Cisco Unity Express to the Factory Defaults
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Complete the Tables and Lists from Memory
          3. Definitions of Key Terms
    13. V. The Smart Business Communications System Suite
      1. 11. Introducing the Smart Business Communications System
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Unified Communications and the Smart Business Communications System
            1. Simplicity
              1. Predefined Hardware and Licensing Configuration
              2. Plug and Play in a Feature-Rich Suite
              3. Predefined Use Case Assumptions
              4. Cisco Configuration Assistant Tool
            2. Affordability
            3. Manageability
            4. Complete
          2. Components of the Smart Business Communications System
            1. UC500 Series for Small Business
              1. UC520 8- and 16-User Use Case
              2. UC520 24-, 32-, and 48-User Use Case
            2. Catalyst Express Family of SBCS Switches
            3. The Cisco Mobility Express System
          3. Common Deployment Scenarios
            1. SBCS Network Design Planning
            2. Deploying the SBCS Suite for Eight Users
            3. Deploying the SBCS Suite for Up to 16 Users
            4. Deploying the SBCS Suite for Up to 48 Users
            5. Deploying the SBCS Suite as a WAN Branch Office
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Complete the Tables and Lists from Memory
          3. Definitions of Key Terms
      2. 12. Configuring and Maintaining the UC500 Series for Voice
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Preconfigured Data, Security, and VPN Templates
          2. Preconfigured Basic Voice Platform
          3. Cisco Configuration Assistant
            1. Obtaining and Installing the CCA Software
            2. Preparing CCA for System Management
              1. Understanding Communities
              2. Creating Communities
            3. Understanding the CCA Interface
          4. Configuring the UC520 for Voice
            1. CCA Telephony Smart Assist Features
            2. SIP Trunking on the UC520
          5. Using CCA for System Maintenance and Troubleshooting
            1. System Maintenance with the CCA Tool
            2. Network Troubleshooting with the CCA Tool
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      3. 13. Final Preparation
        1. Tools for Final Preparation
          1. Exam Engine and Questions on the CD-ROM
            1. Install the Software from the CD
            2. Activate and Download the Practice Exam
          2. Activating Other Exams
          3. The Cisco Learning Network
        2. Study Plan
          1. Recall the Facts
          2. Practice Configurations
          3. Build Troubleshooting Skills Using Scenarios
            1. Use the Exam Engine
              1. Choosing Study or Simulation Mode
              2. Passing Scores for the Cisco CCNA Voice Exams
    14. VI. Appendixes
      1. A. Answers to the “Do I Know This Already?” Quizzes and Q&A Sections
        1. Chapter 1
        2. Chapter 2
        3. Chapter 3
        4. Chapter 4
        5. Chapter 5
        6. Chapter 6
        7. Chapter 7
        8. Chapter 8
        9. Chapter 9
        10. Chapter 10
        11. Chapter 11
        12. Chapter 12
      2. B. CCNA Voice Exam Updates: Version 1.0
        1. Always Get the Latest at the Companion Website
        2. Technical Content
      3. C. Memory Tables
        1. Chapter 5
        2. Chapter 7
        3. Chapter 8
        4. Chapter 9
        5. Chapter 10
        6. Chapter 11
      4. D. Memory Tables Answer Key
        1. Chapter 5
        2. Chapter 7
        3. Chapter 8
        4. Chapter 9
        5. Chapter 10
        6. Chapter 11
    15. Glossary