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CCNA Voice Lab Manual

Book Description

The CCNA® Voice certification expands your CCNA-level skill set to prepare for a career in voice networking. This lab manual helps to prepare you for the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) certification exam (640-461).

CCNA Voice Lab Manual gives you extensive hands-on practice for developing an in-depth understanding of voice networking principles, tools, skills, configurations, integration challenges, and troubleshooting techniques. Using this manual, you can practice a wide spectrum of tasks involving Cisco Unified Communications Manager, Unity Connection, Unified Communications Manager Express, and Unified Presence. 

CCNA Voice Lab Manual addresses all exam topics and offers additional guidance for successfully implementing IP voice solutions in small-to-medium-sized businesses.

CCNA Voice 640-461 Official Exam Certification Guide, Second Edition

ISBN-13: 978-1-58720-417-3

ISBN-10: 1-58720-417-7

CCNA Voice Portable Command Guide

ISBN-13: 978-1-58720-442-5

ISBN-10: 1-58720-442-8

Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Second Edition

ISBN-13: 978-1-58714-226-0

ISBN-10: 1-58714-226-0

CCNA Voice Quick Reference

ISBN-13: 978-1-58705-767-0

ISBN-10: 1-58705-767-0

Table of Contents

  1. Title Page
  2. Copyright Page
  3. About the Author
    1. About the Contributing Authors
    2. About the Technical Reviewers
  4. Acknowledgments
  5. Dedication
  6. Contents at a Glance
  7. Contents
  8. Icons Used in This Book
  9. Command Syntax Conventions
  10. Introduction
    1. Goals and Methods
  11. Hardware Section
    1. Hardware and Software Used in the Labs
  12. Part I: Voice Concepts
    1. Chapter 1. Traditional and Unified Voice
      1. Lab 1-1: Telephony Terminology
    2. Chapter 2. Understanding Cisco Unified Communications Solutions
      1. Lab 2-1: Key Features of Cisco Unified Communications Solutions
    3. Chapter 3. Establishing Network Connectivity and Understanding IP Phone Registration
      1. Lab 3-1: Network Connectivity
      2. Lab 3-2: Network Time Protocol
      3. Lab 3-3: Phone Boot/Registration Process
  13. Part II: Cisco Unified Communications Manager Express (CUCME)
    1. Chapter 4. Introduction to CUCME Administration
      1. Lab 4-1: Exploring the Command-Line Interface and Cisco Configuration Professional
      2. Lab 4-2: Integrated HTML GUI
    2. Chapter 5. Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME)
      1. Lab 5-1: Basic Manual Phone Configuration Using the CLI
      2. Lab 5-2: Advanced Manual Phone Configuration Using the CLI
      3. Lab 5-3: Adding Directory Numbers, Phones, and Users with Cisco Configuration Professional (CCP)
      4. Lab 5-4: Examine VoIP Protocols
    3. Chapter 6. Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS
      1. Lab 6-1: (Optional) Configuring Analog Interfaces
      2. Lab 6-2: (Optional) Configuring Digital Interfaces
      3. Lab 6-3: Call Legs, Dial Peers, and Wildcards
      4. Lab 6-4: Call Processing, Dial Plans, and Digit Manipulation
      5. Lab 6-5: Dial-Peer Configuration Using the CLI
      6. Lab 6-6: Dial-Peer Configuration Using CCP
      7. Lab 6-7: Quality of Service (QoS)
    4. Chapter 7. Cisco Unified Communications Manager Express (CUCME) Productivity Features
      1. Lab 7-1: Configuring the Phone Directory
      2. Lab 7-2: Configuring Call Forwarding
      3. Lab 7-3: Configuring Call Detail Records and Accounting
  14. Part III: Cisco Unified Communications Manager (CUCM)
    1. Chapter 8. Administrative Interfaces
      1. Lab 8-1: Exploring the CUCM GUI
    2. Chapter 9. Managing Services, Phones, and Users
      1. Lab 9-1: Phone Boot Process
      2. Lab 9-2: CUCM Services
      3. Lab 9-3: Autoregistration for Phones
      4. Lab 9-4: Preparing for Phone Registration
      5. Lab 9-5: Registering Phones Manually
      6. Lab 9-6: Registering and Updating Phones Using the Bulk Administration Tool (BAT)
      7. Lab 9-7: Adding End Users Manually
      8. Lab 9-8: Adding End Users with the Bulk Administration Tool (BAT)
      9. Lab 9-9: Adding End Users with LDAP Synchronization
    3. Chapter 10. CUCM Dial Plan
      1. Lab 10-1: Call Routing
      2. Lab 10-2: Class of Control—Partitions and Calling Search Spaces (CSS)
      3. Lab 10-3: Centralized Cisco Unified Communications Manager (CUCM)–to–Branch Office Call Routing
      4. Lab 10-4: Hunt Groups
    4. Chapter 11. CUCM Telephony Features
      1. Lab 11-1: Extension Mobility
      2. Lab 11-2: Call Coverage Features
    5. Chapter 12. CUCM Mobility Features
      1. Lab 12-1: Mobile Connect
      2. Lab 12-2: Mobile Voice Access
  15. Part IV: Voicemail and Presence Solutions
    1. Chapter 13. Cisco Unity Connection
      1. Lab 13-1: Integrating CUC with CUCM
      2. Lab 13-2: Configuring Cisco Unity Connection (CUC) Templates and Manually Adding a User
      3. Lab 13-3: Adding Users to Cisco Unity Connection (CUC) from Cisco Unified Communications Manager (CUCM) and Using the Bulk Administration Tool (BAT)
    2. Chapter 14. Cisco Unified Presence
      1. Lab 14-1: Configuring Cisco Unified Presence Server
  16. Part V: Management and Troubleshooting
    1. Chapter 15. Troubleshooting Cisco Unified Communications Manager Express (CUCME)
      1. Lab 15-1: Troubleshooting Process
      2. Lab 15-2: Troubleshooting CUCME Configuration
    2. Chapter 16. Troubleshooting CUCM
      1. Lab 16-1: Troubleshooting Process
    3. Chapter 17. Monitoring Cisco Unity Connection
      1. Lab 17-1: Cisco Unity Connection Reports
  17. Part VI: Appendixes
    1. Appendix A. IP Addressing and Phone Extensions for Cisco Unified Communications Manager Express (CUCME) Labs
    2. Appendix B. IP Addressing and Phone Extensions for Cisco Unified Communications Manager (CUCM) Labs (Chapters 8–14 and 16–17)
    3. Appendix C. Building Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Presence (CUPS) Servers in VMware Workstation
      1. Lab C-1: Build Cisco Unified Communications Manager (CUCM) Image
      2. Lab C-2: Build Cisco Unity Connection (CUC) Image
      3. Lab C-3: Build Cisco Unified Presence Server (CUPS) Image
    4. Appendix D. Configuring the Cisco Unified Communications Manager Express Router
      1. Lab D-1: Configuring the CUCME Router
    5. Appendix E. PSTN Simulator