About the Contributing Author

Dave Schultz has more than 25 years of experience with various technologies, ranging from routing and switching to security and voice technologies. Dave currently teaches voice technology classes at Skyline Advanced Technology Services, including CCMSA, AUM, and CIPT. Before joining the Skyline ATS, he was involved in network engineering and consulting, project management, and oversight of engineering and maintenance activities for a reseller in the Midwest. He has taught various technologies to customers and engineers and created various process and procedure methodologies, service pricing, and documentation. Dave has created a technical assistance center, while being a manager and director of professional ...

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