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CCNA Voice 640-461 Official Cert Guide by Mike Valentine, Jeremy Cioara

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Chapter 16. Management and Troubleshooting of Cisco Unified Communications Manager

This chapter includes the following topics:

Describe How to Provide End-User Support for Connectivity and Voice Quality Issues: This section reviews the basic troubleshooting method as it applies to a Unified Communications environment.

Describe CUCM Reports and How They Are Generated: This section reviews the content of the built-in reports for CUCM and how to create them.

Describe CUCM CAR Reports and How They Are Generated: This section reviews CUCM Call Detail Record reports and how they are created.

Describe Cisco Unified RTMT: This section reviews the RTMT and how to use it for system monitoring.

Describe the Disaster Recovery System: This section ...

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