This chapter includes the following topics:
• Describe How to Provide End-User Support for Connectivity and Voice Quality Issues: This section reviews the basic troubleshooting method as it applies to a Unified Communications environment.
• Describe CUCM Reports and How They Are Generated: This section reviews the content of the built-in reports for CUCM and how to create them.
• Describe CUCM CAR Reports and How They Are Generated: This section reviews CUCM Call Detail Record reports and how they are created.
• Describe Cisco Unified RTMT: This section reviews the RTMT and how to use it for system monitoring.
• Describe the Disaster Recovery System: This section ...