You are previewing CCNA Collaboration CIVND 210-065 Official Cert Guide.
O'Reilly logo
CCNA Collaboration CIVND 210-065 Official Cert Guide

Book Description

This is the Rough Cut version of the printed book.

This is Cisco's official, comprehensive self-study resource for preparing for the new CIVND 210-065 exam: one of two exams required to earn CCNA Collaboration certification and demonstrate your ability to administer Cisco voice and video networks.


Expert Cisco network consultant and CCIE Brian Morgan covers every CIVND 210-065 exam objective concisely and logically. You'll find comprehensive, up-to-date coverage of:

  • Video Fundamentals: video communications concepts, legacy video infrastructure, video standards, and the history/evolution of Cisco video solutions

  • Cisco Business Video Solutions: Cisco video, content delivery, surveillance, and collaboration

  • Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber: descriptions, installation, and configuration

  • Cisco TelePresence Endpoints: description, configuration, operation, and troubleshooting, including Cisco TelePresence CTS, Cisco DX650, DX70, Cisco TelePresence TC software-based endpoints, legacy edge, Expressway Edge, and more 

  • Table of Contents

    1. About This E-Book
    2. Title Page
    3. Copyright Page
    4. About the Authors
    5. About the Technical Reviewers
    6. Dedications
    7. Acknowledgments
    8. Contents at a Glance
    9. Contents
    10. Command Syntax Conventions
    11. Introduction
      1. Goals and Methods
      2. Who Should Read This Book?
      3. Strategies for Exam Preparation
      4. 210-065 CIVND Exam Topics
      5. CCNA Collaboration CIVND 210-065 Official Certification Guide
        1. Book Features and Exam Preparation Methods
      6. How This Book Is Organized
        1. For More Information
    12. Part I: Cisco Business Video Solutions
      1. Chapter 1. Introduction to Video Communications
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Video Use Cases
            1. Video as an Extension of Telephony
            2. Video Meetings and Conferences
            3. Extending Video Communications to Teleworkers
            4. Video Contact Center
            5. Business-to-Business Video
          2. Architectural Overview
            1. Call Control
            2. Endpoints
            3. Conferencing
            4. Collaboration Edge
            5. Applications
          3. Summary
        3. Exam Preparation Tasks
      2. Chapter 2. Cisco Digital Media and Content Delivery
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Legacy Digital Media Architecture
            1. Streaming Video
            2. IPTV
            3. Content Portals
          2. Cisco Digital Media Suite
            1. DMS Components
            2. Cisco Digital Signs
            3. Cisco Cast
            4. Cisco Show and Share
          3. Capture Transform Share
            1. Enterprise Content Delivery System
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      3. Chapter 3. Cisco Video Surveillance
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Legacy CCTV Video-Surveillance Architecture Evolution
          2. Cisco Physical Security Solution
          3. Cisco Video-Surveillance Components
            1. Input and Output Devices
            2. Management
            3. Storage
            4. Interactive View
          4. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      4. Chapter 4. Cisco Collaboration Overview
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Legacy Videoconferencing
            1. Early Transport
            2. IP to the Rescue
            3. Early Call Control
          2. Introducing Cisco Collaboration Solutions
            1. Unified Communications
            2. Customer Collaboration
            3. Conferencing
            4. Collaboration Endpoints
          3. Cisco Collaboration Architecture
            1. Call Control
            2. Endpoints
            3. Gateways
            4. Media Services
            5. Scheduling and Management
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Define Key Terms
    13. Part II: Cisco IP Phones, Collaboration Endpoints, and Software Clients
      1. Chapter 5. Cisco IP Phones, Desk Endpoints, and Jabber Overview
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco IP Phone Portfolio
            1. Cisco 3900 Series Phones
            2. Cisco 7800 Series Phones
            3. Cisco 7900 Series Phones
            4. Cisco 8800 Series Phones
            5. Cisco 8900 Series Phones
            6. Cisco 9900 Series Phones
          2. Cisco Collaboration Desktop Endpoints
            1. Cisco EX60
            2. Cisco EX90
            3. Cisco DX650
          3. Cisco Jabber Software Clients
            1. Cisco Jabber for Desktop
            2. Cisco Jabber for Tablet
            3. Cisco Jabber for Smartphone
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Define Key Terms
      2. Chapter 6. Configuring Cisco Unified IP Phones and Cisco Jabber
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco Collaboration Endpoint Protocol Overview
          2. Cisco IP Phone Configuration
            1. Auto-Registration
            2. Manual Configuration
          3. Cisco IP Phone Registration Process
          4. Cisco Jabber Configuration
          5. Cisco Jabber Installation and Registration Process
            1. Service Discovery
            2. Login and Registration
            3. Tuning
          6. Cisco Collaboration Endpoint Status Verification
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
    14. Part III: Cisco TelePresence Endpoints
      1. Chapter 7. Cisco TelePresence Endpoint Characteristics
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. CTS Software-Based Endpoint Overview
          2. DX Endpoint Overview
          3. TC Software-Based Endpoint Overview
            1. Peripheral Device Overview
          4. Cisco Intelligent Proximity for Content Sharing
          5. Cisco Jabber Video for TelePresence Characteristics and Installation
          6. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      2. Chapter 8. Configuring Cisco TelePresence CTS Software-Based Endpoints
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco TelePresence CTS Software-Based Endpoint Overview
          2. CTS Software-Based Endpoint Setup
          3. Configuring CTS Software-Based Endpoints
          4. Calibrating CTS Software-Based Endpoints
          5. CTS Software-Based Endpoint User Accounts
          6. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      3. Chapter 9. Configuring Cisco DX Series Endpoints
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. DX Series Capabilities and Protocol
          2. DX Series User Interface
          3. Configuring Cisco DX Series Endpoints
          4. Registering Cisco DX Series Endpoints
          5. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      4. Chapter 10. Configuring Cisco TelePresence TC Software-Based Endpoints
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco TelePresence TC Software-Based Endpoint Overview
            1. Configuring a TC Endpoint to Register with a Cisco Unified CM
            2. Registering a TC Software-Based Endpoint with the Cisco VCS Using SIP
            3. Registering a TC Software-Based Endpoint with the Cisco VCS Using H.323
            4. Call Processing with SIP
            5. Call Processing with H.323
          2. Cisco TelePresence TC Software-Based Endpoint Setup
            1. Using the Onscreen Display with the Remote Control
            2. Using the Web Interface via HTTP or HTTPS
            3. Using the Command-Line Interface via Telnet or SSH
            4. Using the Cisco Touch 8 or Touch 10
            5. Using Intelligent Proximity for Content Sharing
          3. Registering a Cisco TC Software-Based Endpoint with a Cisco Unified CM
          4. Registering a Cisco TC Software-Based Endpoint with a Cisco VCS
          5. Calibrating a Cisco TC Software-Based Endpoint
            1. Calibrating Audio Input and Output Components
            2. Calibrating Video Input and Output Components
            3. Validating Network Settings
            4. Subscribing to Corporate Directories or Phonebooks
          6. Cisco TC Software-Based Endpoint Call Scenarios
          7. Cisco TC Software-Based Endpoint User Accounts
          8. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      5. Chapter 11. Cisco Legacy Edge Architecture
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. NAT and Firewall-Traversal Overview
          2. Cisco NAT and Firewall-Traversal Solution Components
          3. Mobile and Remote Access
          4. Jabber Guest
          5. Configuring Call Mobility
          6. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      6. Chapter 12. Operating and Troubleshooting Cisco TelePresence Endpoints
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Collecting Logs and Status Information on Cisco TelePresence TC Software-Based Endpoints
          2. Cisco TelePresence TC Software-Based Endpoint Maintenance
          3. Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints
          4. Collecting Logs and Status Information on Cisco TelePresence CTS Software-Based Endpoints
          5. Isolating and Identifying Issues on Cisco TelePresence CTS Software-Based Endpoints
          6. Using the Cisco DX Series Problem Reporting Tool
          7. Isolating and Identifying Issues on Cisco Jabber Video for TelePresence
          8. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
    15. Part IV: Multipart Calling
      1. Chapter 13. Cisco Multipoint Solution
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco Multipoint Solutions and Product Overview
          2. Define Multipoint, Multisite, and Multiway
          3. Describe Ad Hoc Multipoint Conferences
          4. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      2. Chapter 14. Cisco TelePresence MCUs
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco TelePresence MCU Installation
          2. Cisco TelePresence MCU Basic Setup for Cisco VCS Registration
          3. Cisco TelePresence MCU Basic Setup for Cisco Unified CM Registration
          4. Cisco TelePresence MCU Conference Creation and Management
          5. Cisco TelePresence MCU Troubleshooting
          6. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      3. Chapter 15. Cisco TelePresence Server
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Cisco TelePresence Server Installation
          2. Cisco TelePresence Server Basic Setup for Cisco VCS Registration
          3. Cisco TelePresence Server Basic Setup for Cisco Unified CM Environment
          4. Cisco TelePresence Server Conference Creation and Management
          5. Cisco TelePresence Server Troubleshooting
          6. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      4. Chapter 16. Cisco TelePresence Management Suite
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. TMS Overview
          2. Adding Systems to TMS
          3. Scheduling Conferences Using TMS
          4. Managing Conferences Using TMS
          5. TMS Reporting
          6. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
      5. Chapter 17. Cisco WebEx Solutions
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. WebEx Products and Features
          2. WebEx Meeting Center
          3. Summary
        3. Exam Preparation Tasks
          1. Review All Key Topics
          2. Complete the Tables and Lists from Memory
          3. Define Key Terms
    16. Part V: Final Preparation
      1. Chapter 18. Final Preparation
        1. Tools for Final Preparation
        2. Exam Engine and Questions on the CD
          1. Install the Exam Engine
          2. Activate and Download the Practice Exam
          3. Activating Other Exams
          4. Premium Edition
        3. The Cisco Learning Network
        4. Memory Tables
        5. Chapter-Ending Review Tools
        6. Study Plan
        7. Recall the Facts
        8. Practice Configurations
        9. Using the Exam Engine
      2. Appendix A. Answers to the “Do I Know This Already?” Quizzes
        1. Chapter 1
        2. Chapter 2
        3. Chapter 3
        4. Chapter 4
        5. Chapter 5
        6. Chapter 6
        7. Chapter 7
        8. Chapter 8
        9. Chapter 9
        10. Chapter 10
        11. Chapter 11
        12. Chapter 12
        13. Chapter 13
        14. Chapter 14
        15. Chapter 15
        16. Chapter 16
        17. Chapter 17
      3. Appendix B. CCNA Collaboration 210-065 (CIVND) Exam Updates
        1. Always Get the Latest at the Companion Website
          1. Technical Content
      4. Glossary
    17. CD-Only Appendixes
      1. Appendix C. Memory Tables
        1. Chapter 2
        2. Chapter 3
        3. Chapter 4
        4. Chapter 5
        5. Chapter 6
        6. Chapter 7
        7. Chapter 9
        8. Chapter 10
        9. Chapter 11
        10. Chapter 12
        11. Chapter 13
        12. Chapter 14
        13. Chapter 15
        14. Chapter 16
        15. Chapter 17
      2. Appendix D. Memory Table Answer Key
        1. Chapter 2
        2. Chapter 3
        3. Chapter 4
        4. Chapter 5
        5. Chapter 6
        6. Chapter 7
        7. Chapter 9
        8. Chapter 10
        9. Chapter 11
        10. Chapter 12
        11. Chapter 13
        12. Chapter 14
        13. Chapter 15
        14. Chapter 16
        15. Chapter 17
      3. Appendix E. Study Planner
    18. Index
    19. Where are the Companion Content Files?
    20. Code Snippets