Contents at a Glance
Chapter 1 Traditional Voice Versus Unified Voice
Chapter 2 Understanding the Components of Cisco Unified Communications
Chapter 3 Understanding Cisco IP Phones
Part II Cisco Unified Communications Manager Express
Chapter 4 Getting Familiar with CME Administration
Chapter 5 Managing Endpoints and End Users in CME
Chapter 6 Understanding the CME Dial Plan
Chapter 7 Enabling Telephony Features with CME
Part III Cisco Unified Communications Manager
Chapter 8 Administrator and End-User Interfaces
Chapter 9 Managing Endpoints and End Users in CUCM
Chapter 10 Understanding CUCM Dial Plan Elements and Interactions
Chapter 11 Enabling Telephony and Mobility Features with CUCM
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