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CCIE Collaboration Quick Reference

Book Description

CCIE Collaboration Quick Reference provides you with detailed information, highlighting the key topics on the latest CCIE Collaboration v1.0 exam. This fact-filled Quick Reference allows you to get all-important information at a glance, helping you to focus your study on areas of weakness and to enhance memory retention of important concepts. With this book as your guide, you will review and reinforce your knowledge of and experience with collaboration solutions integration and operation, configuration, and troubleshooting in complex networks. You will also review the challenges of video, mobility, and presence as the foundation for workplace collaboration solutions. Topics covered include Cisco collaboration infrastructure, telephony standards and protocols, Cisco Unified Communications Manager (CUCM), Cisco IOS UC applications and features, Quality of Service and Security in Cisco collaboration solutions, Cisco Unity Connection, Cisco Unified Contact Center Express, and Cisco Unified IM and Presence.

This book provides a comprehensive final review for candidates taking the CCIE Collaboration v1.0 exam. It steps through exam objectives one-by-one, providing concise and accurate review for all topics. Using this book, exam candidates will be able to easily and effectively review test objectives without having to wade through numerous books and documents for relevant content for final review.

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. About the Author
  5. About the Technical Reviewer
  6. Dedication
  7. Acknowledgments
  8. Contents at a Glance
  9. Contents
  10. Icons Used in This Book
  11. Command Syntax Conventions
  12. Chapter 1. Cisco Collaboration Infrastructure
    1. Cisco Unified Communications Deployment Models
    2. Network Services
    3. Power over Ethernet
    4. Voice and Data VLANs
    5. IP Routing in Cisco Collaboration Campus Environments
    6. IPv6 in Cisco Collaboration Networks
    7. Virtualization in Cisco Collaboration Solutions
    8. IP Multicast
    9. Wireless in Cisco Collaboration Solutions
  13. Chapter 2. Quality of Service (QoS)
    1. QoS Requirements for Voice and Video
    2. QoS Deployment Architectures
    3. Classification and Marking
    4. Queuing
    5. WAN QoS Considerations
    6. Link Efficiency Mechanisms
    7. LAN QoS Considerations
    8. QoS Considerations for WLAN Endpoints
    9. QoS Considerations for Virtual Unified Communications with Cisco UCS
    10. Medianet
  14. Chapter 3. Telephony Standards and Protocols
    1. Voice and Video Codecs
    2. VoIP Media Transmission Protocols
    3. VoIP Signaling Protocols
    4. SIP Session Description Protocol
    5. SIP Binary Floor Control Protocol
    6. H.323 Gateway, Gatekeeper, and RAS
    7. H.239-Based Dual Video Channels and Cisco Video Equipment Support
    8. Analog Telephony
    9. Digital Telephony
    10. Analog and Digital Telephony Call Signaling Elements
    11. Fax and Modem Protocols
  15. Chapter 4. Cisco Unified Communications Manager
    1. CUCM Redundancy and Device Registration
    2. CUCM Device Pool
    3. Codec Selection
    4. CUCM Features
    5. CUCM Media Resources
    6. CUCM Dial Plan
    7. CUCM Digit Manipulation
    8. CUCM H.323 and SIP Trunks
    9. SIP Uniform Resource Identifier Dialing
    10. Intercluster Lookup Service
    11. Blended Addressing
    12. CUCM Call Admission Control
    13. CUCM-Based Call Recording and Silent Monitoring
    14. CUCM Mobility
    15. Service Advertisement Framework and Call Control Discovery
  16. Chapter 5. Cisco Unified Communications Security
    1. Security Policy
    2. Threats to Cisco Collaboration Networks
    3. Firewall Traversal Mechanisms
    4. Cisco ASA Proxy Features
    5. Cisco VPN Phone
    6. Application Layer Security
    7. CUCM Security By Default
    8. CUCM Security Modes
    9. SRTP and TLS
    10. Preventing Toll Fraud
  17. Chapter 6. Cisco Unity Connection
    1. Cisco Unity Connection High Availability
    2. Cisco Unity Connection Integration with CUCM and CUCME
    3. Cisco Unity Connection Dial Plan
    4. Call Handlers
    5. Cisco Unity Connection Single Inbox
    6. Cisco Unity Connection Visual Voicemail
    7. Voice Mail for Cisco Jabber
    8. Cisco Unity Connection Voicemail Networking
  18. Chapter 7. Cisco Unified IM and Presence
    1. Cisco Unified Communications Manager IM and Presence Components
    2. Cisco Unified CM IM and Presence Cluster
    3. Cisco Unified CM IM and Presence Server Integration with CUCM
    4. Cisco Jabber
    5. Presence Federation
    6. Presence Cloud Solutions
    7. Group Chat and Compliance
  19. Chapter 8. Cisco Unified Contact Center Express
    1. Cisco UCCX Architecture
    2. Cisco UCCX Components and Subsystems
    3. UCCX ACD/ICD, IVR, and CTI Functions
    4. UCCX Deployment Models
    5. UCCX Call Flow
    6. UCCX Integration with CUCM
    7. UCCX Scripting Components
  20. Chapter 9. Cisco IOS Unified Communications Applications
    1. Cisco Unified Communications Manager Express
    2. Basic Cisco Unified CME Setup
    3. Cisco Unified CME–Based SCCP Phone Registration
    4. Cisco Unified CME–Based SIP Phone Registration
    5. Cisco Unified CME Single Number Reach
    6. Survivable Remote Site Telephony
    7. MGCP Fallback
    8. Multicast Music on Hold in SRST
    9. Cisco IOS Dial Plan
    10. Cisco IOS Media Resources
    11. Cisco Unified CME–Based Media Resources
    12. Cisco IOS–Based Call Queuing
    13. Cisco Unity Express
    14. Cisco Unified CME and CUE Integration
    15. CUE Message Waiting Indicator
    16. CUE Web Inbox
    17. CUE VoiceView Express
    18. CUE Auto-Attendant
    19. CUE Scripting
    20. CUE Voice Profile for Internet Email
    21. Cisco IOS Call Admission Control
    22. Cisco IOS CDR Accounting
    23. Cisco Service Advertisement Framework and Call Control Discovery
    24. Cisco Unified Border Element
  21. Chapter 10. Cisco Collaboration Network Management
    1. CUCM Serviceability and OS Administration
    2. CUCM Call Detail Records and Call Management Records
    3. CUCM Disaster Recovery
    4. User Management
    5. Cisco EnergyWise