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Cashier Number 3 Please by Terry Green

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CHILDREN’S SHOES:SAVING MONEY WHILE IMPROVING SERVICE

Perhaps that was just as well, considering the next challenge they threw at me. Once we had completed re-designing the stores for cash-taking, I was asked to consider the issues around “Back to School,” and specifically the children’s shoe department.

Children grow fast; so do their feet. This means frequent return trips by parents to shoe retailers to acquire new footwear. The sizing of children’s feet and the fitting of shoes is something of a “black art”: gauges are used in store to find the size in terms of length and width fitting, but then the actual fit of a shoe in the chosen style needs to be checked on the child’s foot, and in some cases a larger or smaller size is needed in order ...

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