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Cases on Public Information Management and E-Government Adoption

Book Description

The information revolution has increased the pressure on governments to utilize technology to increase efficiency, transparency, and access.Cases on Public Information Management and E-Government Adoption provides real world examples of the successes and pitfalls faced by public sector organizations. The process of adopting technology is full of complicated social, practical, administrative, cultural, and legal pitfalls and opportunities. In order to ensure that any organization achieves the greatest advantages from their technological advances, these issues must be addressed and learning from the empirical studies present in this reference is the first step.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Preface
    1. POLITICS AND POLICY
    2. PUBLIC MANAGEMENT ISSUES
    3. ISSUES AND CONSTRAINTS
  5. Section 1: Politics and Policy
    1. Chapter 1: Politics Hinders Open Standards in the Public Sector
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. GOVERNMENT STAFF STRUCTURE AND POLITICAL CONTEXT
      4. SETTING THE STAGE
      5. CASE DESCRIPTION
      6. PATH TO OPEN STANDARDS: DEVELOPING THE ENTERPRISE TECHNICAL REFERENCE MODEL
      7. CURRENT CHALLENGES/PROBLEMS FACING THE ORGANIZATION
      8. APPENDIX
    2. Chapter 2: Democratic Deliberation in Online Consultation Forums
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES IN SINGAPORE’S ONLINE CONSULTATION FORUM
      6. SOLUTIONS AND RECOMMENDATIONS
    3. Chapter 3: Citizen-Centric Service Dimensions of Indian Rural E-Governance Systems
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. E-GOVERNANCE ASSESSMENT IN INDIA: THE NEED
      4. NATIONAL E-GOVERNANCE PLAN IN INDIA: THE CASE
      5. FRAMEWORK FOR ANALYSIS OF THE CASE
      6. SOLUTIONS AND RECOMMENDATIONS
    4. Chapter 4: The Other Side of “Big Brother”
      1. EXECUTIVE SUMMARY
      2. 1. INTRODUCTION
      3. 2. SETTING THE STAGE: THE PARADIGM SHIFT FROM PUBLIC TO PRIVATE POLICING
      4. 3. POLICING BY TELEVISION: CCTV SURVEILLANCE OF MASS PRIVATE SPACE
      5. 4. INTELLIGENCE GATHERING: INTRUSION INTO PRIVATE LIVES
      6. 5. THE CURRENT CHALLENGES: HOW IS PRIVATE POLICING REGULATED?
      7. 6. CONCLUSION
    5. Chapter 5: The Egyptian National Post Organization Past, Present, and Future
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. BACKGROUND
      4. SETTING THE STAGE
      5. ENPO TRADITIONAL SERVICES
      6. CASE DESCRIPTION
      7. SERVICES OFFERED BY ENPO
      8. CURRENT CHALLENGES/PROBLEMS FACING THE ORGANIZATION
      9. APPENDIX
    6. Chapter 6: A Citizen-Centric Platform to Support Networking in the Area of e-Democracy
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION AND TECHNOLOGICAL BACKGROUND
      3. NEEDS FOR E-DEMOCRACY AND CITIZEN PARTICIPATION
      4. DESCRIPTION OF THE SERVICE
      5. METHODOLOGY
      6. BENEFITS AND CHALLENGES
      7. SOLUTIONS AND RECOMMENDATIONS
  6. Section 2: Public Management Issues
    1. Chapter 7: Agile Knowledge-Based E-Government Supported by SAKE System
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. SUMMARY AND CONCLUSION
      6. CURRENT CHALLENGES
    2. Chapter 8: Analysis-Sensitive Conversion of Administrative Data into Statistical Information Systems
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES/PROBLEMS FACING THE ORGANIZATION
      6. APPENDIX A: DATA QUALITY ASPECTS
      7. APPENDIX B: MAIN RESULTS AND OUTCOMES
    3. Chapter 9: The Significance of Government’s Role in Technology Standardization
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES
    4. Chapter 10: Using Web Sites to Improve Fiscal Transparency
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. THE CONCEPT OF FISCAL TRANSPARENCY AND ITS SIGNIFICANCE
      4. THE ROLE AND IMPORTANCE OF THE WEBSITES IN IMPROVING FISCAL TRANSPARENCY
      5. THE EFFORTS TO IMPROVE FISCAL TRANSPARENCY IN TURKEY AND THE INTERNET
      6. THE EFFORTS OF THE MUNICIPALITIES IN TURKEY TO SPREAD FISCAL INFORMATION OVER THE INTERNET: AN EMPIRICAL STUDY
      7. CURRENT CHALLENGES
      8. SOLUTIONS AND RECOMMENDATIONS
      9. CONCLUSION
    5. Chapter 11: Vision Impairment and Electronic Government
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING OF THE STAGE
      4. SUPPORT FOR VISION IMPAIRED PEOPLE
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
    6. Chapter 12: The Characteristics, Responsibilities, and Future of Chief Information Officers in the Public Sector
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. METHODOLOGY
      6. RESEARCH FINDINGS AND DISCUSSION
      7. IMPLICATIONS FOR CIO MANAGERS
      8. CONCLUSION
    7. Chapter 13: E-Government Policy
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CHALLENGES AND ISSUES IN THE LITERATURE
      5. CURRENT ISSUE EXAMINED IN THIS CHAPTER: A RETENTION PROBLEM
      6. DISCUSSION OF FINDINGS AND RECOMMENDATIONS
  7. Section 3: Issues and Constraints
    1. Chapter 14: E-ZPass and the Ohio Turnpike
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES / PROBLEMS FACING THE ORGANIZATION
    2. Chapter 15: Exploring IT Opportunities
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. CURRENT CHALLENGES
      4. APPENDIX
    3. Chapter 16: Emerging Forms of Covert Surveillance Using GPS-Enabled Devices
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. FIVE SCENARIOS: THE POTENTIAL MIS(USE) OF GPS-ENABLED SMART PHONES BY COMMUNITY MEMBERS
      5. THE SOCIAL IMPLICATIONS OF COVERT SURVEILLANCE
      6. CHALLENGES AND CONCLUSION
    4. Chapter 17: Towards a Customer Centric E-Government Application
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. BACKGROUND: INFORMATION COMMUNICATION TECHNOLOGIES (ICT) AND EMERGING TECHNOLOGIES
      4. CASE DESCRIPTION: THE DEVELOPMENT OF E-FILING SYSTEM IN MALAYSIA
      5. BARRIERS TO E-GOVERNMENT ADOPTION
      6. FUTURE TRENDS
      7. CONCLUSION
    5. Chapter 18: ICT and Web 2.0 Technologies as a Determinant of Business Performance
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION AND BACKGROUND
      3. CONCEPTUALISATION OF STRUCTURAL SUB-MODEL
      4. RESEARCH HYPOTHESES AND MODEL
      5. RESEARCH PROCEDURE
      6. SOLUTIONS AND RECOMMENDATIONS
    6. Chapter 19: Free Wireless Internet Park Services
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES
  8. Compilation of References
  9. About the Editor