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Cases on Performance Measurement and Productivity Improvement

Book Description

One of the main aspects of an organization is the efficiency of managerial concerns, daily interactions and the design and implementation of its business system. Therefore, integrating the latest technology is vital in assisting in the performance and productivity improvement of an organization. Cases on Performance Measurement and Productivity Improvement: Technology Integration and Maturity highlights the successes and failures which have shaped the modern business as well as the technological solutions taken to improve the organizational system. Providing essential research on these applied innovations, this collection of case studies appeals to both academics and practitioners in the business and IT management fields.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Preface
  5. Section 1: Innovation and Design
    1. Chapter 1: Technology Innovation Adoption and Diffusion
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. THEORY FRAMEWORKS
      4. BACKGROUND
      5. CASE STUDY
      6. DISCUSSION AND LESSONS LEARNED
    2. Chapter 2: IT/IS Readiness Maturity Model
      1. EXECUTIVE SUMMARY
      2. DESCRIPTION OF MODEL
    3. Chapter 3: RFID and Labor Management Systems Selection in the Logistics Industry
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. MULTI-FACTOR EVALUATION
      6. APPENDIX
    4. Chapter 4: Adoption of a New Online Travel Management System for FED-AK
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES/PROBLEMS FACING THE ORGANIZATION
      6. ASSESSMENT AND NEXT STEPS
      7. APPENDIX A1
      8. APPENDIX A2
    5. Chapter 5: ICT and Web 2.0 Technologies as a Determinant of Business Performance
      1. EXCUTIVE SUMMARY
      2. INTRODUCTION AND BACKGROUND
      3. CONCEPTUALISATION OF STRUCTURAL SUB-MODEL
      4. CONCEPTUALISATION OF MEASUREMENT SUB-MODEL
      5. RESEARCH HYPOTHESES AND MODEL
      6. RESEARCH PROCEDURE
    6. Chapter 6: Inventory Management Process
      1. EXECUTIVE SUMMARY
      2. ORGANISATION BACKGROUND
      3. APPENDIX A
      4. APPENDIX B
      5. APPENDIX C
  6. Section 2: Managerial Approaches and Practices
    1. Chapter 7: Path to Success
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. CONCLUSION
    2. Chapter 8: Building a Knowledge Management System in a Design Firm
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
    3. Chapter 9: Multilayered Distribution System in India
      1. EXECUTIVE SUMMARY
      2. CASE I: DISTRIBUTION SYSTEM OF PERISHABLE GOODS: VEGETABLES
      3. CASE II: DISTRIBUTION SYSTEM OF ELECTRONIC GOODS: MOBILE PHONES
      4. CASE III: DISTRIBUTION SYSTEM OF FMCG PRODUCTS: THE CASE OF SOAP INDUSTRY
      5. PEST ANALYSIS
      6. CONCLUSION
      7. CASE IV: DISTRIBUTION SYSTEM OF PHARMACEUTICALS PRODUCTS
      8. OVERALL CONCLUSION
    4. Chapter 10: Implementing Business Intelligence in the Dynamic Beverages Sales and Distribution Environment
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE CASE FIRM
    5. Chapter 11: Is Strategic Processes
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CHALLENGES/PROBLEMS FACING THE ORGANIZATION
  7. Section 3: Implementation and Interactions
    1. Chapter 12: ICT and Web 2.0 Technologies as a Determinant of Business Performance
      1. EXCUTIVE SUMMARY
      2. INTRODUCTION AND BACKGROUND
      3. CONCEPTUALISATION OF STRUCTURAL SUB-MODEL
      4. CONCEPTUALISATION OF MEASUREMENT SUB-MODEL
      5. RESEARCH HYPOTHESES AND MODEL
      6. RESEARCH PROCEDURE
      7. SOLUTIONS AND RECOMMENDATIONS
    2. Chapter 13: Methodology and Software Components for E-business Development and Implementation
      1. EXECUTIVE SUMMARY
      2. ORGANISATIONAL BACKGROUND
      3. SETTING THE STAGE - E-INVOICE
      4. CASE DESCRIPTION - E-MODULE DEFINITION
      5. CURRENT CHALLENGES/PROBLEMS FACING THE ORGANISATION
    3. Chapter 14: Premium International for Credit Services
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND: THE HISTORY BEHIND PICS
      3. SETTING THE STAGE: THE PICS BUSINESS MODEL
      4. CASE DESCRIPTION: PICS’S FINANCIAL POSITION
      5. CURRENT CHALLENGE FACING THE ORGANIZATION
      6. RECOMMENDED APPROACH: THE CONSULTANT
    4. Chapter 15: Use of the Concern-Task-Interaction-Outcome (CTIO) Cycle for Virtual Teamwork
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. CONTINUOUS IMPROVEMENT TEAMWORK (CIT) MODEL
      4. CTIO CYCLE LINKAGES TO OTHER CONCEPTUAL CYCLES
      5. CURRENT CHALLENGES
      6. CONCLUSION
      7. APPENDIX A
    5. Chapter 16: Sharing Work Practice in the Distributed Organization
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. GOTOMEETING FACILITATING LEARNING ACTIVITIES ACROSS BOUNDARIES
      6. CURRENT CHALLENGES/PROBLEMS FACING THE ORGANIZATION
    6. Chapter 17: Investigating the Online Interactions of a Team of Test Developers Working in a Wiki Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. FINDINGS FROM CONVERSATION ANALYSIS
      4. SETTING THE STAGE
      5. CASE DESCRIPTION
      6. SUMMARY AND CONCLUDING REMARKS
    7. Chapter 18: A Use Case for Ontology Evolution and Interoperability
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CURRENT CHALLENGES
      5. CASE DESCRIPTION 1: ONTOLOGY-BASED ALIGNMENT – THE COLIN FRAMEWORK
      6. CASE DESCRIPTION 2: DOMAIN ONTOLOGIES AND DATA QUALITY ASPECTS
    8. Chapter 19: Streamlining Semantic Integration Systems
      1. EXECUTIVE SUMMARY
      2. THE NECESSITY FOR SEMANTIC INTEROPERABILITY
      3. HISTORICAL CONTEXT AND TECHNOLOGY LANDSCAPE
      4. SEMANTIC INTENSITY SPECTRUM
      5. A MULTI-STRATEGY APPROACH TO ONTOLOGY MAPPING
      6. CONCLUDING REMARKS AND FUTURE DIRECTIONS
    9. Chapter 20: The Interplay between Practitioners and Technological Experts in the Design Process of an Archaeology Information System
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES/PROBLEMS FACING THE ORGANIZATION
  8. Compilation of References
  9. About the Contributors