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Cases on Human Performance Improvement Technologies

Book Description

Management professionals regularly seek new, cost-effective ways to influence employee behavior to advance productivity and competency within their organization. While best practices are often taught in the classroom, many students lack an understanding of the real world challenges professionals face. Cases on Human Performance Improvement Technologies presents a collection of teaching cases that demonstrate the real-world application of digital tools for human performance enhancement across a variety of settings. Utilizing a problem-based instructional technique, the cases presented in this publication include the challenges and solutions industry professionals encounter. This publication is an essential reference source for educators, upper level students, and practitioners in the fields of human-computer interaction, organizational development, educational technology, and business management.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Editorial Advisory Board
  6. Preface
    1. BOOK OBJECTIVE
    2. AUDIENCE
    3. ORGANIZATION
    4. CLOSING REMARKS
    5. REFERENCE
  7. Chapter 1: Using Performance Mapping and Gap Analysis to Improve Performance
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  8. Chapter 2: Performance Improvement of a Sales Training Feedback System
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. CONCLUSION
    8. REFERENCES
    9. ADDITIONAL READING
    10. KEY TERMS AND DEFINITIONS
  9. Chapter 3: Organizational Analysis Leads to Dissection of Recurrent Training Issues
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. CONCLUSION
    8. REFERENCES
    9. ADDITIONAL READING
    10. KEY TERMS AND DEFINITIONS
  10. Chapter 4: Solve the Problem…So it Stays Solved!
    1. EXECUTIVE SUMMARY
    2. ORGANIZATIONAL BACKGROUND
    3. SETTING THE STAGE
    4. BACK TO THE ITERATIVE DRAWING BOARD
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  11. Chapter 5: User Design
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  12. Chapter 6: Improving Practice through Non-Instructional Technology Platforms
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  13. Chapter 7: Bringing Service Standards to Life
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. ACKNOWLEDGMENT
    8. REFERENCES
    9. ADDITIONAL READING
    10. KEY TERMS AND DEFINITIONS
  14. Chapter 8: Fostering Student Work-based Experiences through Service-Learning
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  15. Chapter 9: A Systematic Evaluation of a Soccer Club's College Advisory Program
    1. EXECUTIVE SUMMARY
    2. ORGANIZATIONAL BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  16. Chapter 10: Knowledge Management of Medical Information Resources and Tools
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  17. Chapter 11: Implementation of Semantic Search to Support Clinical Decision-Making
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  18. Chapter 12: A Competency-Based Performance System in a Health Care IT Setting
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  19. Chapter 13: Branding Beyond Logo and Colors
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CHALLENGES FACING FITC
    6. SOLUTIONS AND RECOMMENDATIONS
    7. REFERENCES
    8. ADDITIONAL READING
    9. KEY TERMS AND DEFINITIONS
  20. Chapter 14: Blending Front-End Analysis
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. APPLICATION OF THE BLENDED MODEL: CAUSE ANALYSIS PHASE
    6. CURRENT CHALLENGES FACING THE ORGANIZATION
    7. SOLUTIONS AND RECOMMENDATIONS
    8. REFERENCES
    9. ADDITIONAL READING
    10. KEY TERMS AND DEFINITIONS
  21. Compilation of References
  22. About the Contributors