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Cases on Enterprise Information Systems and Implementation Stages

Book Description

After the introduction of Enterprise Information Systems (EIS) and Enterprise Resources Planning (ERP) applications to many business organizations, the functional issues such as technical problems, security threats, persistent end-user resistance, and the excessive hidden costs of these systems began coming to light.  Cases on Enterprise Information Systems and Implementation Stages: Learning from the Gulf Region focuses on the Gulf region and it's lead on the enterprise systems adoption which has exceeded those in many developed countries. This reference book highlights experiences implementing EIS, delivering a comprehensive multi-perspective account of EIS issues, and explores the concerns, risks, and critical success factors of EIS for a variety of organizations. It aims to be beneficial for both practitioners and academics alike.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. EDITORIAL ADVISORY BOARD
    2. LIST OF REVIEWERS
  5. Foreword
  6. Preface
  7. Acknowledgment
  8. Chapter 1: ERP Implementation in Kuwait O&G
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. LESSON LEARNED
  9. Chapter 2: EIS Implementation in a Major UAE Oil Producing Company
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
    7. LESSONS LEARNED
  10. Chapter 3: ERP Promises in the United Arab Emirates Educational Sector
    1. EXECUTIVE SUMMARY
    2. INTRODUCTION
    3. ERP APPLICATIONS IN EDUCATIONAL SECTOR
    4. SCHOOL ERP SOLUTION
    5. ERP USAGE IN UAE SCHOOLS
    6. IMPLEMENTATION STAGES
    7. FUTURE CHALLENGE
  11. Chapter 4: Enterprise Asset Management System
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. SOLUTIONS AND RECOMMENDATIONS
  12. Chapter 5: The Design and Implementation of Paperless Medical System (PMS) for Offshore Operating Company
    1. EXECUTIVE SUMMARY
    2. CASE STUDY OBJECTIVES
    3. SETTING THE STAGE
    4. BACKGROUND OF THE BUSINESS REQUIREMENTS
    5. THE PROJECT STARTING DAYS
    6. THE ANALYSIS PHASE
    7. THE DESIGN AND DEVELOPMENT PHASE
    8. THE GO-LIVE PHASE
    9. ACHIEVEMENTS
  13. Chapter 6: ERP Upgrade vs. ERP Replacement
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. PART TWO: GAIN AND CHANGE-READINESS ASSESSMENT (GCRA)
    6. KEY CHALLENGES
  14. Chapter 7: ERP Implementation
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. PREPARATION PHASE
    6. INITIATION AND PLANNING PHASE
  15. Chapter 8: The Selection and Deployment of System in Gulf Private School
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
    5. SITUATION ANALYSIS
    6. LESSONS LEARNED
  16. Chapter 9: Managing Knowledge and Change in GCC Project
    1. EXECUTIVE SUMMARY
    2. BACKGROUND: MANAGING IT PROJECTS
    3. TRAINING AND EVALUATION
    4. ERP TRAINING IN THE CONTEXT OF UAE
    5. TRAINING CYCLE AND EVALUATION METHODS
    6. CASE STUDY: GCC COMPANY
    7. ECB-BASED TRAINING AND CHANGE MANAGEMENT PROGRAMS AT GCC
    8. CONCLUSION
  17. Chapter 10: Effective Implementation and Utilization of CMMS System
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CASE DESCRIPTION
  18. Chapter 11: E-Government and EIS Change Management and Critical Success Factors
    1. EXECUTIVE SUMMARY
    2. INTRODUCTION
    3. SETTING THE SCENE: RESEARCH BACKGROUND
    4. LITERATURE REVIEW: CHALLENGES OF ORGANISATIONAL CHANGE AND E-GOVERNMENT IMPLEMENTATION
    5. LINKING THEORY TO PRACTICE: RESISTANCE TO CHANGE
    6. REASONS AND CAUSES OF ICT PROJECT FAILURES
    7. CRITICAL FACTORS FOR SUCCESSFUL CHANGE IMPLEMENTATIONS
    8. RESEARCH CONTEXT: THE SULTANATE OF OMAN
    9. THE NEEDS OF HIGHER EDUCATION IN THE SULTANATE OF OMAN
    10. E-GOVERNMENT: HIGHER EDUCATION ADMISSIONS CENTRE (HEAC)
    11. RECOGNITION AND ACKNOWLEDGMENT
    12. METHODOLOGY: CASE STUDY
    13. PRIMARY DATA COLLECTION: SEMI-STRUCTURE INTERVIEWS
    14. EMPIRICAL ANALYSIS AND INTERVIEW FINDINGS
    15. HEAC PROJECT PROFILE
    16. THE ROLE OF CHANGE AGENTS
    17. BARRIERS AND CHALLENGES TO CHANGE
    18. CRITICAL SUCCESS FACTORS (CSFS)
    19. DISCUSSION
    20. FUTURE RESEARCH
  19. Chapter 12: Implementation of Integrated Enterprise Asset Management Systems (IEAMS)
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SYSTEM BACKGROUND
    4. INTRODUCTION
    5. INTEGRATED ENTERPRISE ASSET MANAGEMENT (IEAMS) PROJECT
    6. IEAMS PROJECT IMPLEMENTATION
    7. IEAMS PROCESSES
    8. DATA MIGRATION/CONVERSION AND CLEANSING
    9. TRAINING
    10. CHANGE MANAGEMENT
    11. CUTOVER AND GO LIVE
    12. CONCLUSION AND LESSONS LEARNED
  20. Chapter 13: ITIL Implementation in a Major Arabian Gulf Company
    1. EXECUTIVE SUMMARY
    2. INTRODUCTION
    3. BACKGROUND
    4. CURRENT IT SERVICES MANAGEMENT STATUS
    5. PROJECT APPROACH
    6. RECOMMENDATIONS
    7. LESSONS LEARNED
  21. Chapter 14: Managing the Replacement of Legacy HR System
    1. EXECUTIVE SUMMARY
    2. CASE STUDY OBJECTIVES
    3. SETTING THE STAGE
    4. BACKGROUND OF THE BUSINESS REQUIREMENT
    5. THE PROJECT STRUCTURE
    6. SYSTEM IMPLEMENTATION AND CHALLENGES
    7. REFLECTING ON PROJECT / ACHIEVEMENTS
    8. LESSONS LEARNED
  22. Chapter 15: Automating Competency Development Program for Integrating Graduates in EDC Workforce
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION BACKGROUND
    3. SETTING THE STAGE
    4. CURRENT CHALLENGES FACING THE ORGANIZATION
    5. BACKGROUND OF THE PROJECT AND ITS STAKEHOLDERS
    6. BACKGROUND OF THE BUSINESS REQUIREMENT
    7. PROOF OF CONCEPT (POC) STAGE
    8. THE PROJECT STRUCTURE
    9. SYSTEM IMPLEMENTATION AND CHALLENGES
    10. PROJECT ACHIEVEMENTS
    11. CONCERNS AND RISKS MANAGEMENT
    12. LESSONS LEARNED
  23. Chapter 16: Business Intelligence Enterprise Solution at Abu Dhabi Finance
    1. EXECUTIVE SUMMARY
    2. ORGANIZATION HISTORY AND BACKGROUND
    3. SETTING THE STAGE / CASE DESCRIPTION
    4. ERP PROCESSES
    5. BENEFITS AND CONCERNS
    6. TECHNOLOGY COMPONENTS
    7. MAIN CHALLENGES
    8. RECOMMENDATIONS
  24. Compilation of References
  25. About the Contributors