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Cases on Adoption, Diffusion, and Evaluation of Global E-Governance Systems: Impact at the Grass Roots

Book Description

Cases on Adoption, Diffusion and Evaluation of Global E-Governance Systems: Impact at the Grass Roots accommodates theories, issues and methodologies for designing, implementing and operating e-government systems. The cases contained in this text cover a variety of services and applications that have been improving the governance of nations and economies. Focusing on pragmatic implementations and emphasizing e-government systems targeted to grass roots e-governance, this work assists readers in understanding basic aspects of e-government systems as well as their successful design and implementation.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. EDITORIAL ADVISORY BOARD
    2. LIST OF REVIEWERS
  5. Foreword
  6. Preface
    1. OBJECTIVES AND MISSION
    2. TARGET AUDIENCE
    3. ORGANIZATION OF THE CASEBOOK
    4. CONCLUSION
  7. Acknowledgment
  8. Section 1: Foundation, Benchmarking and Evaluation
    1. Chapter 1: Community Practices to Improve E-Governance at the Grass Roots
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. TECHNOLOGY CONCERNS
      6. PROJECT STRATEGY AND INSTITUTIONAL ARRANGEMENTS
      7. TECHNOLOGY COMPONENTS
      8. NETWORKS OF SDNP BANGLADESH
      9. MANAGEMENT AND ORGANIZATIONAL CONCERNS
      10. CURRENT CHALLENGES FACING THE ORGANIZATION
      11. SOLUTIONS AND RECOMMENDATIONS
      12. CONCLUSIONS
    2. Chapter 2: Citizen-Centric Service Dimensions of Indian Rural E-Governance Systems
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. E-GOVERNANCE ASSESSMENT IN INDIA: THE NEED
      4. NATIONAL E-GOVERNANCE PLAN IN INDIA: THE CASE
      5. FRAMEWORK FOR ANALYSIS OF THE CASE
      6. SOLUTIONS AND RECOMMENDATIONS
    3. Chapter 3: E-Government Policy
      1. EXCUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CHALLENGES AND ISSUES IN THE LITERATURE
      5. CURRENT ISSUE EXAMINED IN THIS CHAPTER: A RETENTION PROBLEM
      6. DISCUSSION OF FINDINGS AND RECOMMENDATIONS
    4. Chapter 4: Capacity Development Initiatives for Grass Roots Communities
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. Appendix-1
      8. Appendix-2
  9. Section 2: Operation, Management and Innovation
    1. Chapter 5: The Information Management of Co-Located Emergency Response Rooms in The Netherlands
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
    2. Chapter 6: Methods for Software Complexity and Development Effort Estimation and its Importance in the Area of ICT Governance
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. ESTIMATIONS BASED ON THE ANALOGY AND EXPERT EVALUATION
      6. ESTIMATIONS BASED ON MODELS
      7. COSMICS: FFP
      8. RELATIONSHIP BETWEEN SOFTWARE COMPLEXITY AND DEVELOPMENT EFFORT: COCOMO MODEL AND ITS VARIANTS
      9. CURRENT CHALLENGES FACING THE ORGANIZATION
      10. SOLUTIONS AND RECOMMENDATIONS
    3. Chapter 7: The Adoption Process of Free & Open Source Software (FOSS) in Turkish Public Organizations
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. FINDINGS: CURRENT CHALLENGES
      6. DISCUSSION: SOLUTIONS AND RECOMMENDATIONS
      7. Appendix 1: Interview Questions
    4. Chapter 8: Using Web Sites to Improve Fiscal Transparency
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. THE CONCEPT OF FISCAL TRANSPARENCY AND ITS SIGNIFICANCE
      4. THE ROLE AND IMPORTANCE OF THE WEB SITES IN IMPROVING FISCAL TRANSPARENCY
      5. THE EFFORTS TO IMPROVE FISCAL TRANSPARENCY IN TURKEY AND THE INTERNET
      6. THE EFFORTS OF THE MUNICIPALITIES IN TURKEY TO SPREAD FISCAL INFORMATION OVER THE INTERNET: AN EMPIRICAL STUDY
      7. CURRENT CHALLENGES
      8. SOLUTIONS AND RECOMMENDATIONS
      9. CONCLUSION
    5. Chapter 9: ŞİKAYET ÇÖZ
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CURRENT CHALLENGES FACING THE ORGANIZATION
    6. Chapter 10: Conceiving Community Knowledge Records as e-Governance Concerns in Wired Healthcare Provision
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
  10. Section 3: Knowledge Management and Research
    1. Chapter 11: Promoting E-Governance Through Capacity Development for the Global Environment
      1. EXECUTIVE SUMMARY
      2. UNEP’S GLOBAL ROLE IN ELEARNING FOR ENVIRONMENTAL POLICY AND MANAGEMENT
      3. ORGANIZATION BACKGROUND
      4. SETTING THE STAGE
      5. CASE DESCRIPTION
      6. CURRENT CHALLENGES FACING THE ORGANIZATION
      7. SOLUTIONS AND RECOMMENDATIONS
      8. CONCLUSIONS
    2. Chapter 12: The Characteristics, Responsibilities and Future of Chief Information Officers in the Public Sector
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. METHODOLOGY
      6. RESEARCH FINDINGS AND DISCUSSION
      7. IMPLICATIONS FOR CIO MANAGERS
      8. CONCLUSION
    3. Chapter 13: Vision Impairment and Electronic Government
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING OF THE STAGE
      4. SUPPORT FOR VISION IMPAIRED PEOPLE
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
    4. Chapter 14: A Citizen-Centric Platform to Support Networking in the Area of E-Democracy
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION AND TECHNOLOGICAL BACKGROUND
      3. NEEDS FOR E-DEMOCRACY AND CITIZEN PARTICIPATION
      4. DESCRIPTION OF THE SERVICE
      5. METHODOLOGY
      6. EVIDENCE FROM A PRACTICAL CASE STUDY: THE TUSCANY REGION’S LIVING LAB
      7. BENEFITS AND CHALLENGES AHEAD
      8. CONCLUSIONS AND NEXT STEPS
  11. Compilation of References
  12. About the Contributors