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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT by Paul Marciano

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CHAPTER 11Trust

“Few things help an individual more than to place responsibility upon him, and to let him know that you trust him.”

—Booker T. Washington

Similar to the concept of respect, relationships don’t work without a basis of trust. When we trust people, we have confidence and faith in them and their word. Trustworthy people are reliable. Without much thought, we do a lot of trusting in our lives. We trust that our car will start when we turn the key, we trust that our alarm clock will go off in the morning, and we trust that our friends will keep our secrets. In fact, we go through our lives assuming and trusting in hundreds of such things each day. If we did not, we would be paralyzed with anxiety.

Unfortunately, there was a precipitous ...

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