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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT by Paul Marciano

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CHAPTER 4The RESPECT Model: Building a Culture of Employee Engagement

“Your job gives you authority. Your behavior gives you respect.”

—Irwin Federman, general partner atU.S. Venture Partners

Respect is the cornerstone of both our personal and our professional relationships and the sine qua non of employee engagement. Without respect, relationships don’t work.

As our level of respect grows for an individual, so does our level of engagement. And when we lose respect, we disengage. It is difficult, if not impossible, to feel a sense of commitment to a person, team, or organization that one disrespects. There are many reasons why we gain and lose respect for people. For example, we may gain respect for a team member when we find out that she does ...

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