CAPM/PMP Project Management Certification All-In-One Exam Guide, 4th Edition

CAPM/PMP Project Management Certification All-In-One Exam Guide, 4th Edition

by Joseph Phillips
Released May 2018
Publisher(s): McGraw-Hill
ISBN: 9781259861628

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Book description

This up-to-date self-study system offers 100% coverage of every topic on the CAPM and PMP exams

Thoroughly revised for the current PMI Project Management Body of Knowledge (PMBOK Guide), this up-to-date resource offers complete coverage of all the material included on the Certified Associate in Project Management and Project Management Professional exams. You’ll find learning objectives at the beginning of each chapter, exam tips, and practice exam questions with in-depth answer explanations. Written by a leading project management consultant and trainer, CAPM/PMP Project Management Certification All-in-One Exam Guide, Fourth Edition will help you pass the exams with ease and will also serve as an essential on-the-job reference.

Covers all exam topics, including:

•Project integration management

•Managing the project scope

•Managing project time, costs, and quality

•Managing project resources

•Managing project communications

•Managing project risks

•Project procurement management

•Managing project stakeholders

•Project management processes

Electronic content includes:

•750 CAPM and PMP practice exam questions—test yourself by exam domain or take a complete exam

•Bonus process review quiz

•Video training from the author

•Process ITTO Quick Review Guide

•PMP Memory Sheets

•Secured Book PDF

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents at a Glance
  6. Contents
  7. Acknowledgments
  8. Introduction
  9. Part I Project Management Foundation
    1. Chapter 1 Preparing for the Exam
      1. All About the PMP Exam
      2. All About the CAPM Exam
      3. Money and Your Exam
      4. Passing the Exam
        1. Creating Your Study Strategy
      5. What Your Exam Is Based On
      6. What Is a Project?
        1. Temping a Project
        2. Defining a Project’s Uniqueness
        3. Changing the Organization
        4. Creating Business Value
        5. Progressively Elaborating a Project
        6. Why Do Projects?
        7. Creating Project Management Business Documents
      7. What Is Project Management?
      8. Back to the PMBOK Guide
      9. Being a Project Expert
        1. Using the Project Management Body of Knowledge
        2. Working with Your Application Area
      10. Examining the Project Management Context
        1. Opening Your Portfolio
        2. Working with Programs
        3. Working with Subprojects
        4. Working with Project Management Offices
        5. Considering Projects and Operations
      11. Identifying the Project Life Cycle
        1. Examining a Project Life Cycle
        2. Comparing Project Life Cycles and Product Life Cycles
      12. Working with Project Management Processes
        1. Exploring the Project Management Processes
        2. Examining the Process Group Interactions
        3. Choosing the Appropriate Processes
        4. Working with Process Groups
      13. Gathering Project Management Data and Information
        1. Gathering Work Performance Data
        2. Creating Work Performance Information
        3. Communicating Through Work Performance Reports
      14. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    2. Chapter 2 Managing a Project in Different Environments
      1. Working with Enterprise Environmental Factors
        1. Working with Internal Enterprise Environmental Factors
        2. Considering External Enterprise Environmental Factors
      2. Leveraging Organizational Process Assets
        1. Adhering to Processes, Policies, and Procedures
        2. Leveraging Organizational Knowledge Repositories
      3. Working Within an Organizational System
        1. Working in a System
        2. Operating Within Governance Framework
        3. Identifying the Organizational Influences
      4. Completing Projects in Different Organizational Structures
        1. Recognizing Organizational Structures
        2. Managing Project Teams
        3. Working with a PMO
      5. Chapter Summary
        1. Key Terms
      6. Case Study
        1. Managing Projects from Start to Completion
        2. Examining the Project Deliverables
        3. Examining the Project Phases
        4. Controlling Project Changes
        5. Questions
        6. Questions and Answers
    3. Chapter 3 Working as a Project Manager
      1. Exploring the Project Manager Role
      2. Leading the Project Team
      3. Communicating Project Information
      4. Negotiating Project Terms and Conditions
      5. Active Problem-Solving
      6. Identifying the Project Manager Influence
        1. Influencing the Project
        2. Influencing the Organization
        3. Considering Social, Economic, and Environmental Project Influences
        4. Considering International Influences
        5. Considering Cultural and Industry Influences
      7. Building Project Management Skills
        1. Enhancing Skills and Competencies
        2. Introducing the PMI Talent Triangle
        3. Managing Politics in Projects
      8. Serving as a Leader and Manager
        1. Learning Leadership Styles
        2. Creating a Leadership Persona
      9. Performing Project Integration
        1. Integrating Processes
        2. Building Your Cognitive-Level Integration
        3. Examining Context-Level Integration
      10. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
  10. Part II Project Management Professional Testing Areas
    1. Chapter 4 Managing Project Integration
      1. Developing the Project Charter
        1. Preparing to Create the Project Charter
        2. Choosing a Project to Charter
        3. Knowing the Project Management Methodology
        4. Creating the Charter—Finally
        5. Creating the Assumptions Log
      2. Developing the Project Management Plan
        1. Creating the Project Management Plan
        2. Hosting the Project Kickoff Meeting
      3. Directing and Managing the Project Work
        1. Creating the Project Deliverables
        2. Creating an Issue Log
        3. Responding to Project Conditions
      4. Managing Project Knowledge
        1. Preparing to Manage Knowledge
        2. Reviewing Knowledge Management Tools and Techniques
        3. Reviewing the Results of Knowledge Management
      5. Monitoring and Controlling the Project Work
        1. Monitoring the Project
        2. Analyzing Project Data
        3. Creating a Work Performance Report
        4. Managing Integrated Change Control
        5. Reacting to Change
        6. Using the Project Management Information System
      6. Closing the Project or Phase
        1. Documenting the Closing
        2. Creating the Final Project Report
      7. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    2. Chapter 5 Managing Project Scope
      1. Planning the Project Scope Management
        1. Creating the Project Scope Management Plan
        2. Creating the Requirements Management Plan
      2. Collecting the Project Requirements
        1. Working with Project Stakeholders
        2. Examining the Outputs of Requirement Collection
      3. Defining Project and Product Scopes
      4. Creating the Project Scope Statement
        1. Using Product Analysis
        2. Using Alternatives Generation
        3. Using Stakeholder Analysis
        4. Examining the Project Scope Statement
      5. Creating the Work Breakdown Structure
        1. Using a WBS Template
        2. Decomposing the Deliverables
        3. Creating the WBS Dictionary
      6. Validating the Project Scope
        1. Preparing for Project Inspection
        2. Inspecting the Project Work
      7. Controlling the Project Scope
        1. Using a Change Control System
        2. Planning for Project Scope Changes
        3. Approving a Change
      8. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    3. Chapter 6 Managing Project Schedule
      1. Planning Schedule Management
        1. Creating the Schedule Management Plan
        2. Examining the Schedule Management Plan
        3. Utilizing an On-Demand Scheduling Approach
      2. Defining the Project Activities
        1. Making the Activity List
        2. Examining the Activity List
        3. Documenting the Activity Attributes
        4. Building the Milestone List
        5. Updating the Work Breakdown Structure
      3. Sequencing the Project Activities
        1. Considering the Inputs to Activity Sequencing
        2. Creating Network Diagrams
        3. Using the Precedence Diagramming Method
        4. Utilizing Network Templates
        5. Determining the Activity Dependencies
        6. Considering Leads and Lags
      4. Estimating Activity Durations
        1. Considering the Activity Duration Estimate Inputs
        2. Using Analogous Estimating
        3. Applying Parametric Estimates
        4. Creating a Three-Point Estimate
        5. Estimating from the Bottom Up
        6. Factoring in Reserve Time
        7. Evaluating the Estimates
      5. Developing the Project Schedule
        1. Applying Mathematical Analysis
        2. Calculating Float in a PND
        3. Encountering Scheduling on the CAPM or PMP Exam
        4. Applying Schedule Compression
        5. Using a Project Simulation
        6. Using Resource-Leveling Heuristics
        7. Using Project Management Software
        8. Relying on a Project Coding Structure
      6. Considering the Outputs of Schedule Development
        1. Reviewing the Schedule Baseline
        2. Examining the Project Schedule
        3. Utilizing the Schedule Management Plan
        4. Updating the Resource Requirements
      7. Controlling the Project Schedule
        1. Managing the Inputs to Schedule Control
        2. Applying Schedule Control
        3. Measuring Project Performance
        4. Examining the Schedule Variance
        5. Creating a Burndown Chart
        6. Updating the Project Schedule
        7. Applying Corrective Action
      8. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    4. Chapter 7 Managing Project Costs
      1. Planning for Project Cost Management
        1. Preparing the Cost Management Plan
        2. Examining the Project Cost Management Plan
      2. Determining the Project Costs
        1. Estimating the Project Costs
        2. Creating the Cost Estimate
        3. Examining the Cost Estimate
      3. Budgeting the Project
        1. Creating the Project Budget
        2. Examining the Project Budget
      4. Controlling Project Costs
        1. Managing the Project Costs
        2. Controlling Changes to Project Costs
      5. Using Earned Value Management
        1. Learning the Fundamentals
        2. Finding the Project Variances
        3. Finding the Indexes
        4. Predicting the Project’s Future
        5. The Five EVM Formula Rules
      6. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    5. Chapter 8 Managing Project Quality
      1. Planning for Quality
        1. Using Quality Planning Tools
        2. Creating the Quality Management Plan
        3. Establishing Quality Metrics
        4. Updating the Project Management Plan and Documents
      2. Managing Quality in the Project
        1. Preparing to Manage Quality
        2. Managing Quality Within a Project
        3. Completing a Quality Audit
        4. Designing for X
        5. Implementing Problem-Solving Techniques
        6. Reviewing the Results of Managing Quality
      3. Controlling Quality in a Project
        1. Preparing to Control Quality
        2. Relying on the Seven Basic Quality Tools
        3. Inspecting Results
        4. Creating a Flowchart
        5. Creating a Control Chart
        6. Creating Pareto Diagrams
        7. Creating a Histogram
        8. Creating a Run Chart
        9. Creating a Scatter Diagram
        10. Completing a Statistical Sampling
        11. Revisiting Flowcharting
        12. Applying Trend Analysis
        13. Examining Control Quality Process Results
      4. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    6. Chapter 9 Managing Project Resources
      1. Planning for Resource Management
        1. Identifying Organizational Approach for Managing Resources
        2. Relying on Enterprise Environmental Factors
        3. Using the Organizational Process Assets
        4. Referencing the Project Management Plan
        5. Charting the Human Resources
        6. Networking Human Resources
        7. Identifying Roles and Responsibilities
        8. Creating a Project Organization Chart
        9. Creating a Team Charter
      2. Estimating the Activity Resources
        1. Using Expert Judgment
        2. Using Bottom-Up Estimating
        3. Relying on Analogous Estimating
        4. Utilizing Parametric Estimating
        5. Identifying Alternatives
        6. Relying on Published Estimating Data
        7. Examining the Activity Resource Estimates
      3. Acquiring the Project Team
        1. Examining the Staffing Pool
        2. Negotiating for Resources
        3. Working with Preassigned Staff
        4. Procuring Staff
        5. Managing a Virtual Team
        6. Utilizing a Multicriteria Decision Analysis Process
        7. Assembling the Project Team
      4. Developing the Project Team
        1. Preparing for Team Development
        2. Relying on Interpersonal Management Skills
        3. Creating Team-Building Activities
        4. Establishing Project Ground Rules
        5. Rewarding the Project Team
        6. Assessing the Project Team
      5. Managing the Project Team
        1. Preparing for Team Management
        2. Dealing with Team Disagreements
        3. Creating an Issue Log
        4. Examining the Outputs of Team Management
      6. Relating to Organizational Theories
        1. Maslow’s Hierarchy of Needs
        2. Herzberg’s Theory of Motivation
        3. McGregor’s Theory of X and Y
        4. Ouchi’s Theory Z
        5. Vroom’s Expectancy Theory
        6. McClelland’s Theory of Needs
      7. Controlling Resources
        1. Preparing to Control Resources
        2. Reviewing the Tools and Techniques to Control Resources
        3. Reviewing the Results of Controlling Resources
      8. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    7. Chapter 10 Managing Project Communications
      1. Examining the Communications Foundation
        1. Communication Factors
        2. Understanding the Communications Model
      2. Planning for Communications
        1. Preparing for Communications
        2. Identifying Communication Requirements
        3. Exploring Communication Technologies
        4. Creating the Communications Management Plan
      3. Managing Project Communications
        1. Examining Communication Skills
        2. Examining Communication Factors and Technologies
        3. Distributing Information
        4. Creating Lessons Learned
        5. Examining the Results of Communications Management
      4. Monitoring Communications
        1. Examining the Tools for Monitoring Communications
        2. Reviewing Project Performance
        3. Analyzing Project Variances
        4. Examining the Results of Monitoring Communications
      5. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    8. Chapter 11 Managing Project Risks
      1. Planning for Risk Management
        1. Preparing for Risk Management Planning
        2. Completing Risk Management Planning
        3. Creating the Risk Management Plan
      2. Identifying the Project Risks
        1. Finding Project Risks
        2. Creating a Risk Register
        3. Creating a Risk Report
      3. Using Qualitative Risk Analysis
        1. Preparing for Qualitative Analysis
        2. Completing Qualitative Analysis
        3. Applying Probability and Impact
        4. Creating a Probability-Impact Matrix
        5. Relying on Data Precision
        6. Building a Hierarchical Chart
        7. Assessing the Risk Score
        8. Examining the Results of Qualitative Risk Analysis
      4. Preparing for Quantitative Risk Analysis
        1. Interviewing Stakeholders and Experts
        2. Applying Sensitivity Analysis
        3. Finding the Expected Monetary Value
        4. Using a Decision Tree
        5. Using a Project Simulation
        6. Examining the Results of Quantitative Risk Analysis
        7. Planning for Risk Responses
        8. Preparing for Risk Responses
        9. Creating Risk Responses
        10. Managing the Positive Risk and Opportunities
        11. Accepting the Risks
        12. Updating the Risk Register
        13. Creating Contracts for Risk Response
        14. Justifying Risk Reduction
        15. Creating a Project Contingency Response
        16. Updating the Project Plan
      5. Implementing Risk Responses
        1. Preparing to Implement Risk Responses
        2. Reviewing the Tools and Techniques for Implementing Risk Responses
        3. Examining the Results of Implementing Risk Responses
      6. Monitoring Project Risks
        1. Preparing for Risk Monitoring and Control
        2. Monitoring and Controlling Risks
        3. Completing Risk Response Audits
        4. Analyzing Project Variances
        5. Measuring Technical Performance
        6. Monitoring Contingency Reserve
        7. Examining the Results of Risk Monitoring and Control
      7. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    9. Chapter 12 Managing Project Procurement
      1. Planning for Procurement
        1. Determining the Contract Type
        2. Understanding Contract Types
        3. Using the Procurement Planning Tools
        4. Examining the Results of Procurement Planning
        5. Creating the Procurement Documents
        6. Creating Source Selection Criteria
      2. Conducting Procurements
        1. Hosting a Bidder Conference
        2. Advertising for Sellers
        3. Creating a Qualified Sellers List
      3. Selecting a Seller
        1. Examining Vendor Responses
        2. Choosing the Seller
        3. Examining the Results of Seller Selection
      4. Controlling Project Procurements
        1. Completing the Procurement Control Process
        2. Reviewing the Results of Procurement Control
      5. Performing Contract Closure
        1. Auditing the Procurement Process
        2. Negotiating Settlements
        3. Completing Contract Closure
      6. Chapter Summary
        1. Key Terms
      7. Case Study: Litke Greenhouse and Nursery Procurement Processes
        1. Planning for Procurement
        2. Hosting a Bidder Conference
        3. Selecting a Vendor
        4. Questions
        5. Questions and Answers
    10. Chapter 13 Managing Project Stakeholders
      1. Identifying Project Stakeholders
        1. Preparing for Stakeholder Identification
        2. Launching Project Stakeholder Identification
        3. Performing Stakeholder Analysis
        4. Classifying Stakeholders
        5. Finalizing Stakeholder Identification
        6. Creating the Stakeholder Register
      2. Planning Stakeholder Management
        1. Preparing to Plan for Stakeholder Management
        2. Creating the Stakeholder Engagement Plan
        3. Examining the Stakeholder Engagement Plan
      3. Managing Stakeholder Engagement
        1. Preparing to Manage Stakeholder Engagement
        2. Managing Stakeholder Relationships
        3. Reviewing Stakeholder Engagement Results
      4. Monitoring Stakeholder Engagement
        1. Preparing to Monitor Stakeholder Engagement
        2. Components of Monitoring Stakeholder Engagement
        3. Reviewing the Outputs of Stakeholder Engagement
      5. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    11. Chapter 14 Understanding the Code of Ethics and Professional Conduct
      1. Learning the Code of Ethics
        1. Exploring the Code’s Vision and Purpose
        2. Participating in the Code
        3. Learning the Code Details
      2. Serving Responsibly as a Project Manager
        1. Defining Responsibility
        2. Aspiring to Responsibility Expectations
        3. Adhering to the Mandatory Standards of Responsibility
      3. Adhering to the Respect Value
        1. Aspiring to Respect
        2. Adhering to the Mandatory Values of Respect
      4. Being a Fair Project Manager
        1. Aspiring to Fairness
        2. Adhering to the Mandatory Standards on Fairness
      5. Being an Honest Project Manager
        1. Aspiring to Honesty
        2. Living the Honesty Requirements
      6. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
  11. Part III Appendixes
    1. Appendix A Project Management Documents
    2. Appendix B Passing the CAPM and the PMP Exams
      1. Tips to Pass the Exam
        1. Prepare Before the Exam
        2. Create Your Own Answer Key
        3. Testing Tips
        4. Answer Every Question—Once
        5. Use the Process of Elimination
      2. Everything You Must Know
        1. The 49 Project Management Processes
        2. Earned Value Management Formulas
        3. Quick Project Management Facts
        4. A Letter to You
    3. Appendix C About the Download
      1. System Requirements
      2. Installing and Running Total Tester
      3. Total Tester Premium Practice Exam Software
      4. McGraw-Hill Professional Media Center Download
      5. Video Training from the Author
      6. Technical Support
      7. Total Seminars Technical Support
      8. McGraw-Hill Education Content Support
  12. Glossary
  13. Index

Product information

  • Title: CAPM/PMP Project Management Certification All-In-One Exam Guide, 4th Edition
  • Author(s): Joseph Phillips
  • Release date: May 2018
  • Publisher(s): McGraw-Hill
  • ISBN: 9781259861628