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Can Two Rights Make a Wrong?: Insights from IBM’s Tangible Culture Approach by Research With Contributors from IBM Business Consulting Services and Institute for Business Value, Sara J. Moulton Reger

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5. The Good Thing That Can Cause Big Trouble—Right vs. Right

By Sara Moulton Reger, Jeanette Blomberg, Melissa Cefkin, Eric Lesser, Paul Maglio, Jim Spohrer and Ray Strong

imageChapter Contents

image Overview

image Introduction

image What’s the Problem?

image How Was Right vs. ...

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