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Can I Help You? No!

Video Description

Every business that has a face-to-face component will grapple with best ways to engage customers and clients. Psychologist Eve Ash interviews entrepreneur Pete Williams to find out why he is so critical of the question: "Can I help you?" and why he sees it as a service turn off. Pete argues for a "pattern interrupt".

This program explores:

  • pattern interrupt
  • body language and tone
  • engaging from the start
  • offering practical assistance
  • providing useful information
  • ask an open question to begin a conversation
  • having fun with new approaches