Copyright
May 2000 • Issue 0005
A U T H O R :Nancy M. GiereThe Working Force, Inc.2232 Edgewood DriveGrafton, WI 53024Tel: 262.376.2988Fax: 262.376.2989Email:nancyg@theworkingforce.comWeb: http://www.theworkingforce.com
Nancy Giere is president of The Working Force, Inc., a performance improvement consulting firm. She has worked extensively with service companies in the analysis, design, and development of their training programs for call center employees and service technicians.
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Cat Sharpe Russo
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Sabrina E. Hicks
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Maria Capestany
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