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Buy-In: Saving Your Good Idea from Getting Shot Down by John P. Kotter

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4.

saving the day in centerville, part three

When you walk back in the door, you catch sight of a woman whose teenage daughter you met twice while working on the library proposal. You don’t know the mother, but you know she’s having a tough time. Divorced? Unemployed? Health problems without much insurance? The chances are very slim that the girl has easy access to a top-quality computer and printer with high-speed Internet access.

You clap your hands and people in the room stop shuffling.

The chair says, “Well, then let’s continue.”

Lookus Smarti is on his feet immediately. “As I have been listening to the conversation, it now occurs to me that we have really tried this sort of arrangement before and it didn’t work. I’m surprised I didn’t think ...

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