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Business Strategies for Information Technology Management

Book Description

This business guide presents theoretical and empirical research on the business value of information technology (IT) and introduces strategic opportunities for using IT management to increase organizational performance. Implementation management is addressed with attention to customer relationship outsourcing, decision support systems, and information systems strategic planning. Domestic, international, and multinational business contexts are covered.

Table of Contents

  1. Copyright
  2. New Releases from IRM Press
  3. Preface
  4. Acknowledgments
  5. Telework Effectiveness: Task, Technology and Communication Fit Perspective
    1. Abstract
    2. Introduction
    3. A General Model of Telework Effectiveness
    4. Fit as Contingency Theory
    5. Task, Communications, and Technology Fit
    6. Conclusions
    7. References
  6. Redefining the Manufacturing Enterprise through Information Technology
    1. Abstract
    2. Introduction
    3. Competitive Advantages of IT in Manufacturing
    4. Organizational Requirements of IT in Manufacturing
    5. Conclusion
    6. References
  7. Model-Supported Alignment of Information Systems Architecture
    1. Abstract
    2. Introduction
    3. Framework for IS-Architecture Alignment
    4. Framework for IS-Architecture Representation
    5. Methodology for IS-Architecture Work
    6. Conclusion and Further Work
    7. Acknowledgment
    8. References
  8. A Framework for Research into Business-IT Alignment: A Cognitive Emphasis
    1. Abstract
    2. Introduction
    3. What is Business-IT Alignment?
    4. A Framework for Business-IT Alignment Research
    5. Cognitive Theories and Methodologies
    6. Conclusion
    7. References
  9. IT Architecture in Strategic Alliance Negotiations: A Case
    1. Abstract
    2. Introduction
    3. Strategic Alliance Concepts
    4. IT Architecture and Strategic Alliances
    5. Roles of IT Architecture
    6. The New Environment: Which Situation?
    7. Complexity in IT Architecture Development: What is the Content?
    8. Details of IT Architecture Functionality
    9. Discussions and Further Work
    10. References
  10. How to Prioritize Information Systems Selection Decisions Under Time Pressure
    1. Abstract
    2. Introduction
    3. The Strategic Choice Methodology
    4. Description of Action Research Study
    5. Evaluation
    6. References
  11. A Framework for Extending Potency and Reducing Competitive Risk in the IT Strategic Systems Portfolio
    1. Abstract
    2. Introduction
    3. Background
    4. Methodology
    5. Application of the Framework
    6. Discussion
    7. Conclusion
    8. References
  12. Partnering for Success in Application Service Provision
    1. Abstract
    2. Introduction
    3. Background
    4. Main Thrust of the Chapter
    5. Future Trends
    6. Conclusion
    7. References
  13. The Resource-Based Theory of the Firm: The New Paradigm for Information Resources Management?
    1. Abstract
    2. Introduction
    3. Some Notions From the Micro-Economic Theory
    4. The Main Theories of the Firm of the 20th Century
    5. Resources and Competitive Advantage
    6. Competencies, Capabilities and Information Technology
    7. Conclusions
    8. References
  14. A Theoretical Framework for Measuring the Success of Customer Relationship Management Outsourcing
    1. Abstract
    2. Introduction
    3. General Background on Outsourcing
    4. CRM Outsourcing Framework
    5. Research Methodology
    6. Summary
    7. References
  15. Implementation of the ASP Organizing Vision: The Role of Participation and Trust
    1. Abstract
    2. Background
    3. Implementing the ASP Paradigm
    4. Recommendations for Clients and Vendors
    5. Conclusions
    6. Acknowledgments
    7. References
  16. Measurement Issues in Decision Support Systems
    1. Abstract
    2. Introduction
    3. A Short Discourse on the History of Decision-Making
    4. IT Investment Metrics
    5. Metrics of Business and Management Performance
    6. DSS and Business Metrics
    7. Implementation Guidelines
    8. Summary
    9. Indications for Further Discussion
    10. Endnotes
  17. Information Technology Strategic Alignment: Brazilian Cases
    1. Abstract
    2. Introduction
    3. Finding Strategic IT Applications
    4. IT Management in Brazilian Companies
    5. Understanding IT Role in Effectiveness
    6. Conclusions
    7. References
  18. Technology Trust in B2B Electronic Commerce: Conceptual Foundations
    1. Abstract
    2. Introduction
    3. Background
    4. Conceptual Development
    5. Discussion
    6. Concluding Remarks
    7. References
  19. The South African Online Consumer
    1. Abstract
    2. Introduction
    3. Background
    4. Who are the Web Users in South Africa?
    5. Ratios
    6. So How Many Web Consumers are There, and Who are They?
    7. Meeting the Changing Needs of the Online Financial Service Consumer
    8. How will Young Consumers Accelerate the Pace of Change?
    9. What do Web Users Want, and What are the Challenges?
    10. What do Young Consumers Want from Financial Institutions?
    11. Conclusion
    12. References
  20. Explaining Information Systems Strategic Planning (ISSP) Behavior: An Empirical Study of the Effects of the Role of IS on ISSP
    1. Abstract
    2. Introduction
    3. Background to the Study
    4. The Role of Information Systems
    5. Information Systems Strategic Planning
    6. Research Methodology
    7. Empirical Results
    8. Managerial Implications
    9. Conclusion
    10. References
  21. National Culture and the Meaning of Information Systems Success: A Framework for Research and its Implications for IS Standardization in Multinational Organizations
    1. Abstract
    2. Introduction
    3. The Framework Components
    4. The Research Framework
    5. Conclusion
    6. References
  22. About the Authors
  23. Index