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Business Productivity Strategies for Success (Collection)

Book Description

A brand new collection of 4 authoritative guides to improving your business productivity!

4 authoritative books help you supercharge your business productivity and effectiveness – today, every day, for years to come!

This extraordinary collection of books will help you get better – way better! – at the tasks that can make or break your career! Start with time management: Attack Your Day presents crucial “activity management” skills and 101 productivity strategies for achieving unprecedented effectiveness, and moving relentlessly towards your greatest life goals. Learn to dramatically improve the way you prioritize activities… organize inherently more productive days… make sure the most important tasks get done… overcome procrastination forever… know how to “turn on a dime” without sacrificing focus … learn how and when to say NO to interruptions! Next, Taking Flight! reveals profound hidden patterns of human behavioral style, helping you gain deeper self-awareness, maximize your personal strengths, and influence others. Learn how to use the proven DISC model of human behavior to become a more effective leader, salesperson, or teacher; revitalize your career; and build deeper relationships. Discover why you “click” with some people and “clank” with others, and what really drives you! Then, create your own personal action plan for making the most of your strengths, working around weaknesses, and supercharging your personal performance. In Winning Strategies for Power Presentations, legendary presentations coach Jerry Weissman distills 75 best practices he’s developed through 20+ years coaching executives on high-stakes presentations. Weissman shares powerful new insights into contents, graphics, delivery, Q&A sessions, and more. He offers new advice on making persuasive political and scripted speeches, developing a richer public speaking voice, interviewing others, demonstrating products, and much more. Every technique is illuminated with a compelling case study, reflecting experiences of communicators ranging from Ronald Reagan to Jon Stewart, Stephen King to Netflix CEO Reed Hastings. Finally, The Truth About Getting the Best From People, Second Edition brings together 60+ proven principles for achieving employee engagement one-hundred percent of the time. This new edition features more than 15 new truths including: managing virtual teams, building persuasive skills, tuning into your own unconscious biases, managing multiple generations, and identifying and cultivating individual high performers. Whatever your leadership role, this collection will supercharge your effectiveness – and your career!

From world-renowned business productivity expertsMark Woods, Trapper Woods, Merrick Rosenberg, Daniel Silvert, Jerry Weissman, and Martha I. Finney

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Contents
  4. Attack Your Day!: Before It Attacks You
    1. Copyright Page
    2. Dedication Page
    3. Praise for Attack Your Day!
    4. Acknowledgments
    5. About the Authors
      1. Mark Woods
      2. Trapper Woods
    6. Introduction
      1. Father Time
    7. Chapter 1. Activities Rule! Not the Clock: Don’t Be a Slave to Time
      1. Activities Rule
      2. Activities Are Never Neutral
      3. To Be a High Performer
      4. Three Incredible Gifts
    8. Chapter 2. Color Your Choices: The Art of Choosing and Refusing
      1. Get What You Want
      2. Predetermine and Anticipate
      3. Create, Then Do
      4. Color Your Choices
      5. STOP! Do Now
      6. GO! The Majority of Your Day
      7. CAUTION! Really
      8. NO! Don’t Even Think About It
      9. Mother Knew Best
    9. Chapter 3. Carry Your Time in Buckets: Fine-Tune Your Tools
      1. Keep It Simple
      2. Bucket One—The Monthly Calendar
      3. The Most Important Appointment
      4. Bucket Two—The Catch-All Bucket
      5. Bucket Three—The Daily Bucket
      6. Bucket Four—The Memory Bucket
      7. Bucket Five—The Fingertip Data Bucket
      8. Bucket Six—The Communication Bucket
    10. Chapter 4. Arrange Your Plate: Think Inside the Box
      1. Because You’re Worth It
      2. Five Times the Outcome
      3. Easy as One, Two, Three
      4. What’s on Your Plate Today?
      5. For Best Results
    11. Chapter 5. Don’t Just Execute, Flexicute!: Learn to Turn on a Dime
      1. The Newest and Best Survival Skill
      2. Be Where You Are
      3. Use Your Own Style
    12. Chapter 6. The Hocus Pocus of Focus: Make Time-Wasters Disappear
      1. You First
      2. Self-Imposed, Internally Motivated Focus Breakers*
      3. System-Imposed, External Focus Breakers*
      4. Be Strong
      5. Improving Your Life Quality
      6. Get What You Want
    13. Conclusion
      1. Dinner with a Friend from the Moon
    14. 101 Productivity Strategies
      1. #1. Leverage Your Mind! Use It for Thinking, Not Remembering
      2. #2. How to Deal with Overwhelm: Begin with a Shift in Mind-Set
      3. #3. Do You Want to Avoid Time Crunches? Go Faster Than Time
      4. #4. You Can Have the Best of Both Planning Times
      5. #5. Having a Hard Time Ending an Overlong Call or Visit?
      6. #6. Want to Accelerate Your Personal Productivity?
      7. #7. Not Enough Time for You? Pay Yourself First
      8. #8. Try Counterpoint Time Management
      9. #9. Build a “Results List”—Not a “To-Do List”
      10. #10. Two Questions That Can Help You Save Time
      11. #11. Thank Goodness for Interruptions
      12. #12. Why Not Meet in the Other Person’s Office?
      13. #13. Facing a Difficult Work-Life Choice? Ask Yourself the Crystal Ball Question
      14. #14. Are You Guilty of Guilt?
      15. #15. Activities Rule, Not the Clock!
      16. #16. Rationalization—It Can Put a Choke-Hold on Productivity
      17. #17. Are You Getting Caught in Time Traps?
      18. #18. Want an Idea That Can Give You a Quantum Jump in Productivity?
      19. #19. Being on Time for Appointments Is More Than Gracious!
      20. #20. Avoid the Ricochet Effect and Stay on Task
      21. #21. Know Somebody Who “Spins Their Wheels” at Work?
      22. #22. Money! Not the Only Cost of Consumption
      23. #23. Interpersonal Conflict—A Productivity Time Bomb!
      24. #24. Do You Run Out of Energy Before You Run Out of Items on Your Action List?
      25. #25. Are Things Falling Through the Cracks?
      26. #26. Avoid Time-Debt!
      27. #27. Practice Planned Spontaneity
      28. #28. What Is Better Than the Best Memory?
      29. #29. Controlling Interruptions Begins Before They Occur
      30. #30. In Today’s Environment, Saying No Is an Instant Time-Saver
      31. #31. Can You Flexicute?
      32. #32. Email Jail! The Dirty Little Secret
      33. #33. Reduce Overlong Telephone Calls 30 Percent to 50 Percent
      34. #34. How Often Do You Make Appointments with Yourself?
      35. #35. Use a Talk File to Avoid Interrupting Others
      36. #36. Have You Become the Go-To Guru?
      37. #37. Try Paper Priority Piling to Clear That Cluttered Desk
      38. #38. When Is Dropping Something a Good Thing?
      39. #39. Use the Direct Approach to Save Your Time
      40. #40. Procrastinating on a Project? Use the Cold Swimming Pool Technique
      41. #41. Trap Paper Before It Traps You
      42. #42. Integrate, Don’t Contaminate, Work-Life Activities
      43. #43. Don’t Forget the Other Clock!
      44. #44. A Valuable Tip from a Friend
      45. #45. The Power of Proximity
      46. #46. Transition Time Is Seldom Managed and So Important!
      47. #47. It’s Dinner Time
      48. #48. Become a Dedicated Note-Taker to Save Time
      49. #49. Do You Suffer from FPAA?
      50. #50. Time Sponges Are Costly
      51. #51. Playing Tag as a Child Was Fun. Telephone Tag Is Not!
      52. #52. Meeting Yourself Face to Face
      53. #53. A Fire Is Not an Interruption of a Firefighter’s Work
      54. #54. A Merchandising Tactic Can Be Used as a Time Tactic
      55. #55. An Open Door Policy Is Different from an Open Clock Policy
      56. #56. Are You a Timely Concluder?
      57. #57. Are You Putting the Cart Before the Horse?
      58. #58. Avoid Problems—Clarify the Unclear
      59. #59. Slow Down; You Move Too Fast
      60. #60. Beware of Time Bandits
      61. #61. Caution! Beware of the Expansion Effect
      62. #62. Clutter Is the Wake of Running Rushed
      63. #63. Decisions Are Footprints
      64. #64. Don’t Wish Your Time Away
      65. #65. Failsafe Goal Getting
      66. #66. Grouping Gets More Done
      67. #67. How Is Your Time Management Vision?
      68. #68. How to Supercharge Your Daily Routine
      69. #69. If Everything Is a Priority, Then Nothing Is
      70. #70. Bad Moods Are Big Time-Wasters
      71. #71. When Time Windows Close
      72. #72. The 90-Day Advantage
      73. #73. Time Tracking
      74. #74. Self-Delegation Is a Time Tactic Many Overlook
      75. #75. Time Management Secret—Keep Your Weight on Your Downhill Ski
      76. #76. Recovery Takes Time
      77. #77. Spontaneous Goals
      78. #78. Time Is Not Refundable
      79. #79. Is Something Hanging Over Your Head?
      80. #80. Walk Away Time
      81. #81. A Time Management Code of Conduct
      82. #82. No Door on Your Office?
      83. #83. Are You an Insensitive or Sensitive Time Manager?
      84. #84. The Three Stages of Interruptions
      85. #85. The Long and Short of Time Management
      86. #86. Avoid the 12 Bewildering Behaviors of Bothered Time Managers
      87. #87. Slice Your Time Like Pie
      88. #88. Schedule a Race Against Time
      89. #89. Use Bursts of Efforts for Better Time Management
      90. #90. Where Your Time Goes, There Are Your True Priorities
      91. #91. 80 Percent of Time Management Problems Are Self-Imposed!
      92. #92. Noise Polluters Are the New Age Time Robbers
      93. #93. Just in Time, Time Management
      94. #94. What Is the Best Use of My Time Right Now?
      95. #95. Ruts, Routines, Rituals, and Your Time
      96. #96. The Most Ancient Time Management Tip
      97. #97. Take a Break from Time Management
      98. #98. Is Your Problem Your Boss?
      99. #99. The 3-Minute Hour
      100. #100. Four Ways Any Organization Can Increase Productivity
      101. #101. Trapper’s Work-Life Motto
    15. FT Press
  5. Taking Flight!: Master the DISC Styles to Transform Your Career, Your Relationships...Your Life
    1. Copyright Page
    2. Dedication Page
    3. Praise for Taking Flight!
    4. Put DISC Into Action!
    5. Acknowledgments
    6. About the Authors
      1. Take Flight Learning
      2. Team Builders Plus
      3. Learn more and connect with the authors
    7. Introduction
    8. Part I: Taking Flight! The Fable
      1. Chapter 1. Home
      2. Chapter 2. The Forest Grid
      3. Chapter 3. The Council
      4. Chapter 4. An Old Friend
      5. Chapter 5. The Aftermath
      6. Chapter 6. If a Tree Falls in the Forest...
      7. Chapter 7. Reconnaissance
      8. Chapter 8. The Four Styles
      9. Chapter 9. Reflection
      10. Chapter 10. The Awakening
      11. Chapter 11. The Home Rule
      12. Chapter 12. The Stakeout
      13. Chapter 13. The Gathering
      14. Epilogue. The Power of DISC
    9. Part II: The DISC Model
      1. Go Online to Discover Your Style
      2. The History and Mystery of the Four Styles
      3. The Four Styles
        1. The Dominant D Style
        2. The Interactive I Style
        3. The Supportive S Style
        4. The Conscientious C Style
        5. Style Combinations Available in the Appendix
      4. People Reading
      5. Seven Transformative DISC Principles
        1. Principle 1—Understand Your Own Style
        2. Principle 2—Recognize the Styles of Others
        3. Principle 3—Think About Style When Establishing Expectations
        4. Principle 4—Consider Intention, Not Just Behavior
        5. Principle 5—Use Your Strengths but Don’t Overuse Them
        6. Principle 6—Apply the Right Style at the Right Time
        7. Principle 7—Treat Others How They Need to Be Treated, Not How You Need to Be Treated (The “Home Rule”)
    10. Part III: Applying the DISC Styles in Your Life
      1. Steps for Reaching Your Highest Potential
      2. DISC for Selecting an Educational and Career Path
      3. DISC in the Work Environment
        1. Dominant Style
        2. Interactive Style
        3. Supportive Style
        4. Conscientious Style
      4. Tapping the Power of Style in Teams
        1. Consider Craig’s team if it had members of all different styles
        2. Consider a team whose members all share the same style
        3. Consider a team with the following configurations
        4. Consider a team that is missing one of the styles
        5. Steps to Tapping the Power of Style in Teams
      5. DISC for Teaching and Coaching
        1. Educating with DISC
      6. Better Parenting with DISC
      7. DISC Action Planning
      8. DISC Mapping
        1. Onward
      9. Postscript
    11. Appendix: Style Combinations
      1. The Di Style
      2. The Id Style
      3. The Is Style
      4. The Si Style
      5. The Cs Style
      6. The Sc Style
      7. The Dc Style
      8. The Cd Style
      9. The DS/SD Style in Which the D and S are Relatively Equal
      10. The IC/CI Style in Which the I and C are Relatively Equal
      11. All Four Styles are Relatively Equal
  6. Winning Strategies for Power Presentations: Jerry Weissman Delivers Lessons from the World’s Best Presenters
    1. Copyright Page
    2. Dedication Page
    3. The Masters
    4. Introduction
      1. Natural and Universal
    5. Section I: Content: The Art of Telling Your Story
      1. 1. Mark Twain’s Fingernails
        1. How to Remember What to Say
      2. 2. Kill Your Darlings
        1. A Lesson from Professional Writers
      3. 3. How Long Should a Presentation Last?
        1. Be Brief and Concise
      4. 4. Follow the Money
        1. “So...?”
      5. 5. Fellini on Creativity
        1. Consider All the Possibilities—Before You Present
      6. 6. How Woody Allen Creates
        1. First Things First, Last Things Last
      7. 7. What’s Your Point?
        1. Leave Pointlessness to Woody Allen
      8. 8. Spoiler Alert
        1. What’s Your Point?
      9. 9. The Cyrano Parable
        1. The Story You Tell Versus the Slides You Show
      10. 10. “Does that make sense?”
        1. ...And Other Meaningless Words
      11. 11. Meaningful Words
        1. Words That Inspire Confidence
      12. 12. Writer’s Block
        1. How to Break Through
      13. 13. Writer’s Block II
        1. Easier Said Than Done
      14. 14. Never Say “Never”
        1. Well, Almost Never
      15. 15. From Bogart to Gingrich
        1. Who Did It?
      16. 16. Rupert Murdoch’s 90% Apology
        1. Who Did It?
      17. 17. Winning and Losing the World Cup
        1. He’s Just Not That into FIFA
      18. 18. John Doerr’s “Chalk” Talks
        1. Three Best Practices from a Top Venture Capitalist
      19. 19. Vinod Khosla’s Cardinal Rule
        1. “Message Sent Is Not the Same as Message Received”
      20. 20. The Outline Trap
        1. Britannica and Brainstorming
      21. 21. Having a ’versation
        1. “I” Versus “You”
      22. 22. “It’s all about you!”
        1. “...But they’re just not that into you.”
      23. 23. When Not to Tell ’em
        1. “Get on with it!”
      24. 24. Bookends
        1. Establish Your First and Last Sentences
      25. 25. The Sound of Ka-Ching!
        1. Scale the “You”
      26. 26. David Letterman’s Top Ten
        1. Pick a Number
      27. 27. Illusion of the First Time
        1. Road (Show) Warriors
      28. 28. In Praise of Analogies and Examples
        1. Add Value and Dimension
      29. 29. Ronald Reagan and Barack Obama
        1. Masters of the Game
      30. 30. Aristotle: The First Salesman
        1. The Original Source
    6. Section II: Graphics: How to Design PowerPoint Slides Effectively
      1. 31. Vinod Khosla’s Five-Second Rule
        1. A Sanity Check for Every Presentation
      2. 32. Don’t Raise the Bridge, Lower the Water
        1. Better Box Thinking
      3. 33. Jon Stewart’s Right
        1. Positioned on Purpose?
      4. 34. Misdirection
        1. Magicians and Graphics
      5. 35. Obama Makes a PowerPoint Point
        1. The State of the Union and Presentations
      6. 36. Go in the Right Direction
        1. A Presentation Lesson from Akira Kurosawa
      7. 37. PowerPoint and Movie Stunts
        1. Use Graphics to Create Continuity
      8. 38. The Anti-PowerPoint Party
        1. Another Precinct Heard From
      9. 39. Signage Versus Documents
        1. Drive Your PowerPoint Home
      10. 40. The Graphics Spectrum
        1. Lives of Quiet Desperation
      11. 41. How Audiences See
        1. Follow the Action
      12. 42. Why Use PowerPoint at All?
        1. A Picture Is Worth a Thousand Words
      13. 43. “But, I’m not an artist!”
        1. Rx: Infographics
      14. 44. The Kindness of Strangers
        1. Stand and Deliver
      15. 45. No More Mind-Numbing Number Slides
        1. Five Easy Steps to Bring Your Presentation to Life
    7. Section III: Delivery Skills: Actions Speak Louder than Words
      1. 46. Eight Presentations a Day
        1. Cause and Effect
      2. 47. Sounds of Silence
        1. Presentation Advice from Composers and Musicians
      3. 48. Stage Fright
        1. A Close Cousin of Writer’s Block
      4. 49. Swimming Lessons and Presentations
        1. Deconstruct and Reconstruct
      5. 50. Valley Girl Talk
        1. Invisible Question Marks
      6. 51. “What do I do with my hands?”
        1. A Simple Approach to Gesturing
      7. 52. “Look, Ma, no hands!”
        1. Anchorperson or Weatherperson
      8. 53. Foreign Films
        1. The Pause That Refreshes
      9. 54. Rx: CrackBerry Addiction
        1. Control Yourself!
      10. 55. The Eyes Have It
        1. Relax!
      11. 56. Why Sinatra Stood
        1. The Voice of “The Voice”
      12. 57. Presentation Counts
        1. The Rise and Fall of Rick Perry
    8. Section IV: How to Handle Tough Questions
      1. 58. Listening and Laughing with Johnny Carson
        1. Late Night Lessons for Presenters
      2. 59. Ready, Fire, Aim!
        1. Old Habits Die Hard
      3. 60. How to Deal with a Direct Attack
        1. “That was certainly a downer!”
      4. 61. No Such Thing as a Stupid Question
        1. A Lesson in Q&A from Dilbert
      5. 62. The Patronizing Paraphrase
        1. Trying to Channel Bill Clinton
      6. 63. Tricky Questions
        1. Be Transparent or Be Trapped
      7. 64. Robert McNamara Was Wrong
        1. You Must Respond to All Questions
      8. 65. Breaking into Jail
        1. The Elephant IS in the Room
    9. Section V: Special Presentations
      1. 66. Speak Crisply and Eliminate Mumbling
        1. Be Your Own Henry Higgins
        2. Athletic Articulation
        3. Primer
        4. Be Your Own Henry Higgins
      2. 67. How to Develop a Richer Voice
        1. Be Your Own Echo Chamber
        2. Resonance
        3. Be Your Own Echo Chamber
        4. The Pause Bonus
      3. 68. How to Deliver a Scripted Speech
        1. When the Words Count
        2. Teleprompter
        3. Vertical Text
      4. 69. Speaking to an Audience of a Thousand
        1. The Big Tent
        2. Image Magnification
        3. Actions, Speaking, and Words
      5. 70. How to Beat the Demo Demons
        1. Plan B and More
      6. 71. Bring Your Panel Discussion to Life
        1. How to Herd Cats
      7. 72. Mark Your Accent
        1. Eliza Doolittle Is a Myth
        2. Spanish Lessons
        3. Ears Versus Eyes
      8. 73. How to Interview Like a Television Anchorperson
        1. Seven Easy Steps
      9. 74. Ten Best Practices for the IPO Road Show
      10. 75. Cicero: Peroration
        1. Timeless and Borderless
    10. Endnotes
      1. Introduction
      2. Chapter 1
      3. Chapter 2
      4. Chapter 3
      5. Chapter 5
      6. Chapter 6
      7. Chapter 7
      8. Chapter 8
      9. Chapter 9
      10. Chapter 12
      11. Chapter 13
      12. Chapter 14
      13. Chapter 15
      14. Chapter 16
      15. Chapter 17
      16. Chapter 18
      17. Chapter 19
      18. Chapter 20
      19. Chapter 21
      20. Chapter 22
      21. Chapter 23
      22. Chapter 24
      23. Chapter 25
      24. Chapter 26
      25. Chapter 27
      26. Chapter 28
      27. Chapter 29
      28. Chapter 30
      29. Chapter 31
      30. Chapter 32
      31. Chapter 34
      32. Chapter 35
      33. Chapter 36
      34. Chapter 37
      35. Chapter 38
      36. Chapter 39
      37. Chapter 40
      38. Chapter 41
      39. Chapter 42
      40. Chapter 43
      41. Chapter 44
      42. Chapter 46
      43. Chapter 47
      44. Chapter 48
      45. Chapter 50
      46. Chapter 51
      47. Chapter 52
      48. Chapter 54
      49. Chapter 55
      50. Chapter 56
      51. Chapter 57
      52. Chapter 58
      53. Chapter 59
      54. Chapter 60
      55. Chapter 61
      56. Chapter 63
      57. Chapter 64
      58. Chapter 65
      59. Chapter 66
      60. Chapter 73
      61. Chapter 74
      62. Chapter 75
    11. Acknowledgements
    12. Index
    13. About the Author
    14. FT Press
  7. The Truth About: Getting the Best from People
    1. Copyright Page
    2. Dedication Page
    3. Praise for the First Edition
    4. Introduction
    5. Part I: The Truth About Employee Engagement
      1. Truth 1. You don’t need the carrot or the stick
      2. Truth 2. You have direct influence over your employees’ passion quotient
      3. Truth 3. You get the best by giving the best
      4. Truth 4. It’s not money that motivates
      5. Truth 5. Employee engagement isn’t for sissies
      6. Truth 6. Real engagement gains happen after survey scores come in
    6. Part II: The Truth About Yourself
      1. Truth 7. Your behaviors are your brand
      2. Truth 8. You can’t give what you don’t have
      3. Truth 9. “Best” doesn’t mean the same thing to everyone
      4. Truth 10. Think you’re a great leader? Think again
      5. Truth 11. You could be your own worst employee
      6. Truth 12. Visionary or beat cop? Your choice
      7. Truth 13. Your health may be compromising your leadership effectiveness
      8. Truth 14. You don’t have to be perfect
      9. Truth 15. Your career can recover from an engagement hit
    7. Part III: The Truth About Engaged Cultures
      1. Truth 16. Employee happiness is serious business
      2. Truth 17. Great leaders make their people cry
      3. Truth 18. Better questions lead to better answers
      4. Truth 19. Individual passion builds a passion-fueled customer service culture
      5. Truth 20. Authentic is better than clever
      6. Truth 21. Retention begins with hello
      7. Truth 22. The bad will do you good
      8. Truth 23. Your biggest complainer may be your best supporter
      9. Truth 24. You can sell an unpopular decision
      10. Truth 25. Flex is best
      11. Truth 26. Nobody cares if you don’t mean to be mean
      12. Truth 27. Controlling your temper is a labor-saving device
      13. Truth 28. There is no “but” in “I’m sorry”
    8. Part IV: The Truth About Motivation
      1. Truth 29. Engagement happens one person at a time
      2. Truth 30. If you’re a manager, you’re a career coach
      3. Truth 31. The candidates you’re seeking may not be the ones you need
      4. Truth 32. Ask for cheese—you might get the moon
      5. Truth 33. You lead better when you get off your pedestal
      6. Truth 34. Trust is your strongest persuasion tool
      7. Truth 35. If they aren’t buying it, they aren’t doing it
      8. Truth 36. Overselling an opportunity can cost you precious talent
      9. Truth 37. Focusing on what’s right can help solve what’s wrong
      10. Truth 38. High performers are motivated by a piece of the action
      11. Truth 39. All the generations want the same things
    9. Part V: The Truth About Performance
      1. Truth 40. Compassion promotes performance
      2. Truth 41. A hot star can brighten your whole team
      3. Truth 42. B players are your A team
      4. Truth 43. High performers have enough coffee mugs
      5. Truth 44. Discipline deepens engagement
      6. Truth 45. You don’t have to inherit the problem employees
      7. Truth 46. Performance appraisals are really about you
      8. Truth 47. New hires can inspire current employees
      9. Truth 48. Terminations are an engagement tool
    10. Part VI: The Truth About Creativity
      1. Truth 49. Innovation begins with y-e-s
      2. Truth 50. Everyone can be creative
      3. Truth 51. You stand between inspiration and implementation
      4. Truth 52. Failures promote progress
      5. Truth 53. People don’t quit their bosses, they quit their colleagues
      6. Truth 54. Extreme pressure kills inspired performance
      7. Truth 55. Creativity is a balancing act
    11. Part VII: The Truth About Communication
      1. Truth 56. Open questions ignite inspiring answers
      2. Truth 57. Serving your employees means managing your boss
      3. Truth 58. Bad news is good news
      4. Truth 59. Trivial conversations are essential
      5. Truth 60. The way you listen speaks volumes
      6. Truth 61. Crap happens
      7. Truth 62. Engaged employees need to know more
    12. Part VIII: The Truth About Teams
      1. Truth 63. Absence makes the employee happier
      2. Truth 64. Your team has untapped talent
      3. Truth 65. People need to fight their own battles
      4. Truth 66. Games don’t build teams
      5. Truth 67. Answers build teams
      6. Truth 68. Your team can lead you to greatness
      7. Truth 69. You’re still the boss
    13. References
      1. Truth 16
      2. Truth 32
      3. Truth 37
      4. Truth 42
      5. Truth 50
      6. Truth 51
      7. Truth 54
      8. Truth 55
      9. Truth 57
      10. Truth 68
    14. About the Author
    15. FT Press