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Business Process Management by Martyn A. Ould

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THE NEW ORDER

In this new environment the business process emerges from the shadows and takes centre stage, not just in our thinking but in our computer systems. In the past, the idea of ‘process’ was a useful backdrop for thinking about an information system, but the system and its behaviour were expressed in terms of data. With the Third Wave, processes become the subject matter of the system, not just the background or underlying framework. BPMSs allow their human users to work in their processes and to work with their processes.

In this chapter, I want to examine the requirements that this first-class citizenship of the process places on the technology required to build BPMSs and how Riva provides us with the intellectual tools we need in ...

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