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Business Process Management by Martyn A. Ould

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GETTING THE PROCESS DESIGN GROUND RULES IN PLACE

With the process architecture in hand, we can confidently work on each of the processes. Of course, we can’t expect to knock them down one by one, sequentially. But in what follows we shall assume that we are addressing one process in isolation.

We must be certain we are headed in the right direction with the right terms of reference. We shall ask the following questions:

  • Are there any organizational givens, things we cannot change?

  • What are the requirements for the process?

  • What are the principles for the process?

To answer these we must question the relevant stakeholders: the process owners, managers, customers and sponsors. How we ask them will be a matter of choice: a workshop, a round-table ...

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