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Business Process Management by Martyn A. Ould

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ANALYSING THE PROCESS MODEL

If a process is in trouble or inefficient, the symptoms will often be recognized and understood by its actors. No process model can of itself provide the answer to a process problem: it can only act as a sort of searchlight on the process. The purpose of the process model must be to reveal: to reveal the process, the roots of its problems, and potential ways of attacking the trouble. Sometimes a RAD can reveal the nature of the problem and suggest a solution very quickly; something in the RAD is like a flashing light saying ‘Here‘s your problem.’ In other situations, revelation comes more slowly, perhaps as the right — revealing — perspective is homed in on.

We shall want to analyse the process from two points of ...

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