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Business Process Management by Martyn A. Ould

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ANALYSING THE PROCESS ARCHITECTURE

Let’s begin at the beginning. Do we have the right process architecture? Do we have the right designed UOWs? In a sense, this is the central question of BPR: are our processes aligned to our business and our customers? So our starting point is to build the process architecture for the part of the organization we’re concerned with and to examine that.

Focusing the searchlight

Our first step is to decide what we mean by ‘our organization‘. This team? The sales force and its customers? Production Engineering and R and D? The branch network? We saw in Chapter 6 that we can adjust the searchlight according to our purpose. Since the EBEs characterize the organization we are talking about, when we discuss which EBEs ...

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