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Business Process Management by Martyn A. Ould

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THE IMPORTANCE OF SPRING-CLEANING

Two three-letter acronyms have dominated the world of business processes over recent decades: TQM and BPR.

This is not a book on TQM or BPR, both huge topics that have the concept of process at their heart and that also contain many soft (but difficult) issues such as the management of change, visioning, motivation, culture and ethics. Our concern here is to look at how Riva can provide answers to process questions for both. In particular, I want to highlight how the concepts that Riva uses give us ways of looking for possible improvements.

Over time, our organization and its processes become convoluted. A process that started out simple and clean has, somehow, become complex and messy. The business itself has ...

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