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Business Process Management by Martyn A. Ould

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PRESENTING A PROCESS DEFINITION

Suppose we want to use our model as a formal description. Perhaps we plan to use it as some sort of work instruction, in a Quality Manual for instance; perhaps it is to be used as the keystone of a Process Standard or a Standard Operating Procedure. We want to prescribe how a process is to be carried out: ‘This is how we do things around here.’ As with process discovery, we shall start with a process architecture to chunk the organizational activity and decide what processes there are. The question then is ‘What perspective do we want to take of the process given that we want the model as a definition, to guide/instruct/require of people?‘

Choosing perspectives for prescription

Let’s look at the features we shall ...

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