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Business Process Management by Martyn A. Ould

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STEP 3: RUN ONE OR MORE INTERACTIVE WORKSHOPS

Having been briefed in the process we’re interested in and having cleared the way with the appropriate senior people, we now reach perhaps the most important step in the process modelling project: the group session in which we will model the process that we are working on.

But let’s first take a small digression here to worry about whether group sessions are a good idea at all. If you are an ethnomethodologist you will believe that the one true way of finding out how an existing process works is to sit and watch it, perhaps even take part in it. We must ask however whether, given the questions we are trying to answer and the challenges we are facing, we are actually interested in pure discovery. ...

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