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Business Process Management by Martyn A. Ould

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DYNAMISM AT WORK

Table
Pupil: That last case study was about … shall I say … a conventional process. But my thoughts are straying to something a little less tangible: the world of email conversations. The …organization… here is certainly not some functional group. It…s the rather abstract world of structured communication by email. I have to ask you whether you think Riva…s concepts work here.
Tutor: And I have to say ‘Of course!’ In fact email is a very nice example of the sort of very fluid and very dynamic process that goes on in organizations and which traditional flowcharts and other notations simply can‘t deal with. Let‘s give it a go. Informally, I could describe the world of email as one in which people can start conversations. A ...

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