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Business Process Management by Martyn A. Ould

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CASE STUDY 4

In writing a book such as this, it is hard to decide at what level to pitch worked examples. A real example, from the real world, will be too big. A sufficiently reduced example from the real world will probably be too simple to be convincing. And the real world rarely offers tidy case studies for textbooks. I have chosen a real project that starts from exactly the sort of ill-formed input that typifies real projects, and it allows me to show the revelatory power of the Riva method.

The problem — as originally stated — was to prepare a description of —the process— (singular) outlined in the following piece of descriptive text. I shall do what I always do: start with a process architecture, in order to chunk the organization—s activity ...

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