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Business Process Management by Martyn A. Ould

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CASE STUDY 2

Let’s start with a relatively straightforward example of a process architecture. Suppose we are looking at the job management part of a water utility, the part that undertakes various works on its assets: drains, sewers, water supplies, reservoirs etc.

A workshop brainstormed the following as potential EBEs, and decided that the ones in brackets were either not UOWs or were not UOWs that came within the scope of the BPM project:

  • Customer;

  • Contact (by a customer);

  • Job;

  • Sample (of water);

  • Inspection;

  • Customer notification;

  • Material requisition (MR);

  • Asset;

  • History of an asset;

  • (Statutory notification);

  • (Event/Incident);

  • (Appointment);

  • (Meter reading).

This led to the UOW model in Figure 6.16. Not surprisingly, given the scope of the study, the ...

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