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Business Process Management by Martyn A. Ould

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PRODUCING THE FIRST-CUT PROCESS ARCHITECTURE

We started this chapter with the assertion that a true process architecture should be an invariant of the organization, determined only by the business the organization is in. So far, we have developed a characterization of that business in terms of a set of essential UOWs and their dynamic relationships, all drawn up on the UOW diagram. The next step — producing a —first cut— of the process architecture — is entirely mechanical and uses the ideas we developed in the previous two chapters.

Firstly, we hypothesize that for each UOW on the UOW diagram there are three processes: its CP, its CMP, and its CSP. So, for the UOW Customer call, we know that Handle a customer call, Manage the flow of customer ...

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