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Business Process Management by Martyn A. Ould

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WHAT BUSINESS IS THIS ORGANIZATION IN?

Essential business entities

Our first step in constructing the process architecture is to characterize the business that the organization is in. We shall do this in terms of its essential business entities (EBEs).

In any business there are things — entities — that one cannot get away from. They are there simply because of the business the organization is in.

For instance:

  • In a pharmaceutical R and D company we would recognize Drug compound, Clinical trial, Assay, and Batch of raw compound. As long as the pharmaceutical company is in the business of developing compounds that are subject to regulatory control, these things will exist: they are the essence of the business.

  • If we are in the business of administering ...

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